ADUAN SKMM
How to make a complaint
If you have complaints on:
Telecomunication Services
Your fixed line and mobile phone service (no coverage, dropped calls, billing, false charges, charge imposed for sms not subscribed or requested, etc.)
For dropped calls and no coverage, please provide data, time of incidence, location (i.e name of town/ village /place), roads or description of the area and landmarks if any.
TV/ Radio Programs
Program aired on TV/ Radio (quality, contents, etc.)
Internet Services
Your Internet Service (quality, availability, etc.)
Postal Services
Postal/ courier service and digital signatures (availability, delivery, etc.)
Consumer can lodge complaint to the SKMM Consumer Complaints Bureau through the following channels:
- Online Complaints:
http://aduan.skmm.gov.my