sori lama tak respon... dorang dah reply e-mail saya, ni dia:
Mr. Khan,
The transaction was made from remoteip address 60.48.110.190, which is
consistent with your previous account activity. This is also the
remoteip
address you email us from. If you or someone with physical access to
your
computer did not make this transaction then you have a trojan keylogger
or
virus on your computer.
You should go to another computer and change your passphrase and do NOT
use
the computer you have been using to access the account until this
matter is
resolved. Please note you should not fund this account again until you
are
able to remove this software from your computer.
As of today we know specifically of 9 viruses that could cause a
problem
similar to the one you are having.
1. Win32/Goldun.ia (One customer said he did not find anything when he
ran
Norton and McAfee anti-virus software, but he found the Win32/Goldun.ia
Trojan when he used a software called 'Kaspersky')
2. T SPY_HAXDORY (A customer who was receiving the fake login
confirmation
page located a virus with Trend Micro Housecall identified as T
SPY_HAXDORY.
Removing this seemed to solve the problem without having to reinstall
windows.)
3. cpu.exe (Aladinz.l Trojan) more information regarding this virus can
be
found at
http://www.auditmypc.com/process/cpu.asp
4. GDIWXP.DLL
5. pwsteal.trojan
6. TROJ_GOLDUN.DO which has a file named CPU.EXE found in the
c:\windows
directory.
7. TSPY_GOLDUN.AR
8. Trojan.LdPinch.L
9. Win32/Small.NCC trojan
We have investigated and blocked account number 3787798. Unfortunately
we
will not be able to refund your money because all e-gold spends are
final
and not reversible as stated in the e-gold account user agreement.
e-gold
is also contractually prohibited from freezing e-gold accounts or
releasing
e-gold account information in the absence of a court order or subpoena.
You
might want to consider obtaining some combination of help from a legal
professional or law enforcement to obtain a court order, if the size of
your
loss warrants expenditure of your resources (time and money) to
resolve.
If you obtain a court order, in order to ensure you get all pertinent
information please:
- Ask for e-gold account profile information for account # 3787798
- Ask for transaction history information for account # 3787798
- Ask for information on any other accounts owned or controlled by the
individual
- Ask for Disposition of funds in questions "what account are the funds
currently located, this is in case they have been moved around"
- If applicable, ask for stabilization of the funds in question
"freezing of
the account if the funds are still under the control of the
perpetrator"
- Ask for account profile information for the account where the funds
are
currently located. This will be needed in case you have to subpoena
the
third party account owner.
This court order should be presented by fax (initially) and then with
hard
copy to:
e-gold, Ltd.
c/o Andrew S. Ittleman, Esq.
1001 Brickell Bay Drive Suite 2002 Miami, FL 33131
Facsimile: (305) 371-8989
Thank You,
Due Diligence Unit
memang problem dari pc aku,actually bukan pc aku, adik ipar aku, dia pun dah lama tak pakai pc ni, dah kena format balik.. total e-gold aku hilang $1500 dari 2-2 akn tu.
