Jawatan Kosong Bidang IT

[tuah]

Senior Computor Operator

Role Title: Senior Computer Operator – AS400 & Midrange
Role Family: Information/Technology Services
Role Discipline: Operations Services
Limited: No
Location : Hong Kong, Malaysia, China and Japan

Overall Role Purpose:
• Responsible to lead one of the 24/7 operations shift in performing all the day-to-day routine and ad hoc tasks that are scheduled.
• Responsible to ensure all members of the shift report for duty at the assigned time.
• Acts as the point of contact for the members of the shift for batch or backup/restore events.
• Ensures that the operations shift team comply with all checklists and sign-offs that are required for the operations.
• Ensures that the operations shift team log and track all internal incidents relating to batch or backup/restore.
• Manage all necessary job control documents and ensure the integrity of production systems programs and data. Define and update schedules for proper system execution.
• Responsible to escalate any breaches or non-compliances to the Shift Supervisor or Operations Manager.


Key Accountabilities and Responsibilities:

Technology:
• Understands the AS400 & Unix environment
• Understands the software and hardware used in this environment, especially relating to batch operations and backup operations.
• Uses complex, multi-platform, multi-software, multi-hardware systems to ensure quality service and effective approaches.
• Must have relevant experience in backups and batch operations in appropriated platforms, and strong hands-on experience in infrastructure platforms.


People:
• Coordinates with various operational lines of service units including operators, product lines, off-site vendors, to enhance communication among various functions and to improve efficiency.
• Develops and maintains communications with staff, customer, vendors, and CSC designated account team and sharing of best practices and standards.


Customer:
• Works with customer to enhance delivery of service through effective monitoring of programs, process improvement, and problem prevention/resolution initiatives.
• Ensures satisfaction through implementation of standards/policies needed to fulfill service level expectations.

Business:
• Works with staff, vendors, customers, and internal/external experts to improve processes and standards.
• Ensures all regulatory and security standards are maintained.
• Introduces new process improvement strategies, with an understanding of past/present scenarios.
• Manages 24x7x365 operations


Financial:
• Ensures customer commitments, satisfaction, quality, schedule, and performance goals are met.


Typical Outputs and Deliverables: •
• Operations checklists
• Media inventories
• Backup & restore schedules
• Process Manuals
• Problem Resolution
• Quality Assurance
• Service Level Metrics
• Core Policies/Procedures/Standards

 

[tuah]

GMC Operator

Role Title: Monitoring Operator
Role Family: Information/Technology Services
Role Discipline: Operations Services
Location : Malaysia , Hong Kong

Overall Role Purpose:
• Executes monitoring activities in accordance with defined procedures.
• Observes monitoring console for error messages displayed on monitors to detect faulty output or machine stoppage.
• Enters commands to check and validate in accordance to work instructions, and escalate and notify
• process error or stoppage and resume operations
• Maintain quality data and records transactions.

Key Accountabilities and Responsibilities:
Technology and Tasks:

• Member of a 24x7x365 monitoring team that monitors the status and performance of the supported IT environment.
• The monitoring tool deployed will be IBM Tivoli Monitoring.
• Record all issues/events in associated trouble ticketing system
• Perform first level troubleshooting in accordance to defined work instructions
• Peform timely escalation and notification to Tier 2 and Tier 3 Engineering staff electronically via email and telephone, sms within SLA parameters
• Update timely on follow up and response from engineering staff, on status and resolution of issue/event within SLA parameters.
• Participation in turnover process with previous and coming shift teams.
• Maintain Escalation contact matrix ((in accordance with established procedure)
• Respond to any additional needs coming from management
• Records data and statistics in defined templates.

People:
Must be a team player and work in accordance with prescribed guidelines.
.
Customer:
Identifies concerns, and escalates as appropriate.
Monitors and maintains the schedule and ensures the schedule is followed to maintain performance with SLA limits.

Business:
Monitors levels of alerts, notifications and reports exceeding high levels to supervisor for attention.
Maintains audit trail of job activities and status to document productivity.
Maintains specific quality records to ensure standards are met.

Financial:
Performs all assigned activities within expected quality, cost, and schedule parameters.

Typical Outputs and Deliverables:
Requested output of data and Problem Reports
Documentation
Procedures / work instruction updates

 

[tuah]

Senior Production Control Analyst

Role Title: Senior Production Control Analyst – AS400 & Midrange
Role Family: Information/Technology Services
Role Discipline: Operations Services
Limited: No
Location : Hong Kong, Malaysia, China and Japan

Overall Role Purpose:
• Responsible to ensure that all production operations is running in optimum state.
• Responsible to ensure that production jobs are properly scheduled and that there is no conflicts in batch job processing and batch resources.
• Provides reports on production success/failures, and ensures there is appropriate follow-up reports on all production incidents.
• Ensures that production incidents are logged and resolved in shortest time possible.
• Acts as the point of contact for operators to escalate production issues.
• Ensures that the operations shift team comply with all checklists and sign-offs that are required for the operations.
• Manage all necessary job control documents and ensure the integrity of production systems programs and data. Define and update schedules for proper system execution.
• Responsible to escalate any breaches or non-compliances to the Shift Supervisor or Operations Manager.


Key Accountabilities and Responsibilities:

Technology:
• Understands the AS400 & Unix environment
• Understands the software and hardware used in this environment, especially relating to batch operations and backup operations.
• Uses complex, multi-platform, multi-software, multi-hardware systems to ensure quality service and effective approaches.
• Must have relevant experience in backups and batch operations in appropriated platforms, and strong hands-on experience in infrastructure platforms.


People:
• Coordinates with various operational lines of service units including operators, product lines, off-site vendors, to enhance communication among various functions and to improve efficiency.
• Develops and maintains communications with staff, customer, vendors, and CSC designated account team and sharing of best practices and standards.


Customer:
• Works with customer to enhance delivery of service through effective monitoring of programs, process improvement, and problem prevention/resolution initiatives.
• Ensures satisfaction through implementation of standards/policies needed to fulfill service level expectations.

Business:
• Works with staff, vendors, customers, and internal/external experts to improve processes and standards.
• Ensures all regulatory and security standards are maintained.
• Introduces new process improvement strategies, with an understanding of past/present scenarios.
• Manages 24x7x365 operations


Financial:
• Ensures customer commitments, satisfaction, quality, schedule, and performance goals are met.


Typical Outputs and Deliverables: •
• Operations checklists
• Media inventories
• Backup & restore schedules
• Process Manuals
• Problem Resolution
• Quality Assurance
• Service Level Metrics
• Core Policies/Procedures/Standards

 

[tuah]

Junior Production Control Analyst

Role Title: Junior Production Control Analyst – AS400 & Unix
Role Family: Information/Technology Services
Role Discipline: Operations Services
Limited: No
Location : Hong Kong, Malaysia, China and Japan

Overall Role Purpose:
• Responsible to ensure that all production operations is running in optimum state.
• Responsible to ensure that production jobs are properly scheduled and that there is no conflicts in batch job processing and batch resources.
• Provides reports on production success/failures, and ensures there is appropriate follow-up reports on all production incidents.
• Ensures that production incidents are logged and resolved in shortest time possible.
• Acts as the point of contact for operators to escalate production issues.
• Ensures that the operations shift team comply with all checklists and sign-offs that are required for the operations.
• Responsible to escalate any breaches or non-compliances to the Senior Production Control Analyst.


Key Accountabilities and Responsibilities:

Technology:
• Understands the AS400 & Unix environment
• Understands the software and hardware used in this environment, especially relating to batch operations and backup operations.
• Uses complex, multi-platform, multi-software, multi-hardware systems to ensure quality service and effective approaches.
• Must have relevant experience in backups and batch operations in appropriated platforms, and strong hands-on experience in infrastructure platforms.


People:
• Coordinates with various operational lines of service units including operators, product lines, off-site vendors, to enhance communication among various functions and to improve efficiency.
• Develops and maintains communications with staff, customer, vendors, and CSC designated account team and sharing of best practices and standards.


Customer:
• Works with customer to enhance delivery of service through effective monitoring of programs, process improvement, and problem prevention/resolution initiatives.
• Ensures satisfaction through implementation of standards/policies needed to fulfill service level expectations.

Business:
• Works with staff, vendors, customers, and internal/external experts to improve processes and standards.
• Ensures all regulatory and security standards are maintained.
• Introduces new process improvement strategies, with an understanding of past/present scenarios.
• Manages 24x7x365 operations


Financial:
• Ensures customer commitments, satisfaction, quality, schedule, and performance goals are met.


Typical Outputs and Deliverables: •
• Operations checklists
• Media inventories
• Backup & restore schedules
• Process Manuals
• Problem Resolution
• Quality Assurance
• Service Level Metrics
• Core Policies/Procedures/Standards

 

[tuah]

Operations Automation Engineer

Role Title: Operations Automation Engineer – AS400 & Midrange
Role Family: Information/Technology Services
Role Discipline: Operations Services
Limited: No
Location : Hong Kong, Malaysia, China and Japan

Overall Role Purpose:
• Responsible to managed and maintain batch automation systems in optimum state.
• Improve the End-of-Day (EOD) and End-of-Month (EOM) processes in batch operations.
• Manage process improvement activities and change within team to improve automation setups and enhance effectiveness and running costs.
• Prepare proper documentation for Operators and Users on the new scheduler.
• Provide Training to Operator regarding the Scheduler.
• Ensure that the implementation of the new product is running smoothly.
• Verifying of new Job set and Jobs being move into Scheduler
• Act as the escalation point for problems with the job scheduling automation, and ensure that these are resolved in timely manner.
• Implement automation updates and upgrades as part of continuous improvement initiatives.
• Develops and tests new techniques in automation.
• Creates and implements operating procedures and ensures timely documentation of procedures.
• Responsible to escalate any breaches or non-compliances to the Operations Manager.


Key Accountabilities and Responsibilities:

Technology:
• Understands the AS400 & Unix environment.
• Understands the tools and software used for scheduling in this environment.
• Understands the software and hardware used in this environment, especially relating to batch operations and backup operations.
• Uses complex, multi-platform, multi-software, multi-hardware systems to ensure quality service and effective approaches.
• Must have relevant experience in backups and batch operations in appropriated platforms, and strong hands-on experience in infrastructure platforms.


People:
• Coordinates with various operational lines of service units including operators, product lines, off-site vendors, to enhance communication among various functions and to improve efficiency.
• Develops and maintains communications with staff, customer, vendors, and CSC designated account team and sharing of best practices and standards.


Customer:
• Works with customer to enhance delivery of service through effective monitoring of programs, process improvement, and problem prevention/resolution initiatives.
• Ensures satisfaction through implementation of standards/policies needed to fulfill service level expectations.

Business:
• Works with staff, vendors, customers, and internal/external experts to improve processes and standards.
• Ensures all regulatory and security standards are maintained.
• Introduces new process improvement strategies, with an understanding of past/present scenarios.
• Manages 24x7x365 operations


Financial:
• Ensures customer commitments, satisfaction, quality, schedule, and performance goals are met.

 

[tuah]

Senior Scheduler

Role Title: Senior Scheduler – AS400 & Midrange
Role Family: Information/Technology Services
Role Discipline: Operations Services
Limited: No
Location : Hong Kong, Malaysia, China and Japan

Overall Role Purpose:
• Responsible to support the online and batch scheduling tools and products used to manage production work.
• Ensures that day-to-day scheduling activities are completed successfully, and that issues are resolved in timely manner.
• Develops and maintains automated job schedules in support of assigned client.
• Develops and tests new batch processes.
• Troubleshoots problems related to batch processing.
• Creates and implements operating procedures and ensures timely documentation of procedures.
• Responsible to escalate any breaches or non-compliances to the Operations Manager.


Key Accountabilities and Responsibilities:

Technology:
• Understands the AS400 & Unix environment.
• Understands the tools and software used for scheduling in this environment.
• Understands the software and hardware used in this environment, especially relating to batch operations and backup operations.
• Uses complex, multi-platform, multi-software, multi-hardware systems to ensure quality service and effective approaches.
• Must have relevant experience in backups and batch operations in appropriated platforms, and strong hands-on experience in infrastructure platforms.


People:
• Coordinates with various operational lines of service units including operators, product lines, off-site vendors, to enhance communication among various functions and to improve efficiency.
• Develops and maintains communications with staff, customer, vendors, and CSC designated account team and sharing of best practices and standards.


Customer:
• Works with customer to enhance delivery of service through effective monitoring of programs, process improvement, and problem prevention/resolution initiatives.
• Ensures satisfaction through implementation of standards/policies needed to fulfill service level expectations.

Business:
• Works with staff, vendors, customers, and internal/external experts to improve processes and standards.
• Ensures all regulatory and security standards are maintained.
• Introduces new process improvement strategies, with an understanding of past/present scenarios.
• Manages 24x7x365 operations


Financial:
• Ensures customer commitments, satisfaction, quality, schedule, and performance goals are met.


Typical Outputs and Deliverables: •
• Operations checklists
• Media inventories
• Backup & restore schedules
• Process Manuals
• Problem Resolution
• Quality Assurance
• Service Level Metrics
• Core Policies/Procedures/Standards

 

[tuah]

Tape Librarian

Role Title: Tape Librarian – AS400 & Midrange
Role Family: Information/Technology Services
Role Discipline: Operations Services
Limited: No
Location : Hong Kong, Malaysia, China and Japan

Overall Role Purpose:
• Responsible to ensure that backups and restores are carried out as per established requirements.
• Ensures that all tape media that is used for backups/restores is securely stored and safeguarded against damage, misuse or abuse.
• Acts as an overseer for backup/restores carried out by data centre operations and for schedules that are defined for backups/restores.
• Responsible to ensure that all client requirements for backups, restores, media management and offsite requirements are compiled and periodically reviewed.
• Responsible to ensure accurate and complete inventory of all scheduled and ad hoc backups and restores
• Responsible to ensure accurate and complete inventory of all media (used/unused or onsite/offsite).
• Responsible to initiate and follow-up on procurement of media to ensure that sufficient media stock is available for all scheduled and ad hoc backups. Responsible to ensure monitoring of current media stock levels. Responsible to ensure that media purchased by/for clients are fully inventoried for accounting and re-charging purposes.
• Responsible to prepare the media test calendar, and to schedule/oversee media testing.
• Responsible to ensure that operators correctly and successfully run all scheduled and ad hoc backup and restore jobs, and that failures are properly escalated and logged. Responsible to ensure that operators compile statistics on success/failures, start/end times and durations for backups and restores.
• Responsible to enforce all media management procedures and policies, and to ensure that lapses or non-compliance are escalated to the Operations Manager within reasonable period.
• Responsible to ensure that critical backups are catalogued for off-site storage, and that all established off-site media management policies are carried out. Responsible to escalate any breaches or non-compliances to the Operations Manager.


Key Accountabilities and Responsibilities:

Technology:
• Understands the AS400 & Unix environment
• Understands the software and hardware used for backups and restores in this environment.
• Understands the need for accurate inventory and storage of media.
• Uses complex, multi-platform, multi-software, multi-hardware systems to ensure quality service and effective approaches.
• Must have relevant experience in backups and batch operations in appropriated platforms, and strong hands-on experience in infrastructure platforms.


People:
• Coordinates with various operational lines of service units including operators, product lines, off-site vendors, to enhance communication among various functions and to improve efficiency.
• Develops and maintains communications with staff, customer, vendors, and CSC designated account team and sharing of best practices and standards.


Customer:
• Works with customer to enhance delivery of service through effective monitoring of programs, process improvement, and problem prevention/resolution initiatives.
• Ensures satisfaction through implementation of standards/policies needed to fulfill service level expectations.
• Maintains strong customer relationships through regular communications with the designated account team.

Business:
• Works with staff, vendors, customers, and internal/external experts to improve processes and standards.
• Ensures all regulatory and security standards are maintained.
• Introduces new process improvement strategies, with an understanding of past/present scenarios.
• Manages 24x7x365 operations


Financial:
• Develops annual expenditures for media procurement
• Ensures customer commitments, satisfaction, quality, schedule, and performance goals are met.


Typical Outputs and Deliverables: •
• Media inventories
• Backup & restore schedules
• Process Manuals
• Problem Resolution
• Quality Assurance
• Service Level Metrics
• Core Policies/Procedures/Standards

 

[playermmc]

mak aih keje smua mcm pecah kepale je

 

[tuah]

hehe actualy sempoi jer bro...bila baca kehendak tu memang cam pecah pala...ikut kesesuaian diri...tang mana yg telah dipelajari or pengalaman dah dilalui...

CSC baru dpt tender new company tu..so dia setup semua dept tu...

 

[apitjune]

permanent ker contract bro ?