semua aku xlayak
(
xde ke job as technician ke
aku skrg SAP techncian, system support(PHP,OpenERP)
computer technician
firewall ade blaja sikit
Bro, email ko pnuye resume kat saya.. ada technician kosong kat kl .. [email protected]
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Jawatan Kosong Bidang IT
- Thread starter tuah
- Start date
Bro, email ko pnuye resume kat saya.. ada technician kosong kat kl .. [email protected]
tuah
Active Member
- Messages
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- Joined
- Dec 11, 2005
- Messages
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Update vacancy
Storage Administrator, Midrange Technology Unit
Role Family: Information/Technology Solutions
Role Discipline: Systems (Mainframe & Midrange)
Location : Japan, China, Hong Kong, Malaysia
Overall Role Purpose:
• Installing, zoning, commissioning, provisioning, tuning, patching, supporting, troubleshooting, administration for the SAN (Storage Area Network) and NAS (Network-Attached Storage) storage environment for Mainframe & Midrange (UNIX, LINUX, VMWARE, WINDOWS) platforms.
• Responsible for all aspects of the day-to-day support of the storage environment.
Key Accountabilities and Responsibilities:
Technology and Tasks :
• Responsible for, but not limited to, the following areas relating to the day-to-day support of the storage environment:
1. Capacity Management, i.e. monitoring the available space at the SAN level, provide trending in storage usage
2. Configuration Management, i.e. additional storage space to the hosts already attached to the SAN environment, updating version controlled configuration documentation.
3. Installing server connectivity software (e.g. HBA drivers & code) which connect to the SAN fabric.
4. Incident and Problem Management, i.e. resolving storage related issues (failed components, performance issues, replication issues, etc) with & without storage vendor assistance.
5. 24 x 7 Availability Management, i.e. monitoring of the storage environment & analysis & remediation of issues or incidents.
6. Service Level Agreements, i.e. ensuring SLAs for availability, provisioning, etc are met or exceeded.
7. Report Generation, e.g. storage allocation at server levels, site, regional levels; utilization of allocated & raw space; SAN performance.
8. Performing storage migrations using the applicable vendor tools.
9. Review & approve storage designs or improvements.
10. Asset Management
11. Maintain software currency & Patch Management of the storage switch & frame code, tools, HBA drivers & code, etc.
12. Troubleshooting skills to effect fast problem resolution.
13. Setup and maintain storage documentation and standards
14. Plan, order, install, test and maintain all equipment and work with vendors & suppliers to resolve problems as required.
15. Adherence to Incident, Problem & Change management process
16. Carry out projects as required, e.g.:
• Deployment & commissioning of new SAN or NAS storage
• Major software or hardware upgrades in the environment,
• Major changes in the SAN fabric (switches etc.),
• Implementation of storage replication (copy, mirroring, etc),
• Implementation of a tiered-storage offering,
• Migration of data to new storage,
• Implementation of new storage devices,
• Deployment of SRM tools
• Platform or Storage refresh programs
• Storage load balancing.
• Participate in Disaster Recovery exercises.
People:
• ITIL knowledge especially in the areas of Incident Management, Problem Management and Change Management.
• Team work in a dynamic environment
• Synergizes with various product lines (e.g. Server, Database, Applications, Network, Storage, Backups, Security, etc) for project implementation, troubleshooting, communications, efficiency & productivity improvement.
• Provide knowledge transfer and coach new staff members.
• This position requires everyone to be part of an on-call rotation scheme, i.e. serve in a 24x7 on-call rotation. As a team member of Midrange Technology Unit, odd hours may be required on occasions.
• Good fluency in the English language with proficiency in written and verbal English communication skills
• Develops and maintains communications with staff, customer, vendors, and CSC designated account team as appropriate.
Customer:
• Serves as a liaison between Company and Customer, ensuring client satisfaction with company and product and delivery of support services
• Helping ensure Customer Satisfaction (CSAT) levels are met or exceeded.
• Helping ensure all Service Levels (SLA) are met or exceeded.
Business:
• Serves as a contact for vendors of MIDRANGE related application products, ISVs software and services.
• Investigates sources of equipment and services and reviews and renews contracts for system support, services, and products to ensure that products and services are relevant and match company standards and specifications.
• Manage the 3rd party service providers that provide such services.
• Update the Asset Management Configuration Management, Known Error, etc databases as needed.
• Help introduces new technology and process improvement strategies, with an understanding of past/present computing environments.
Financial:
• Evaluates Vendor products in terms of company needs to ensure that appropriate and relevant products are obtained while maintaining cost effectiveness and company efficiency.
• Keep track of maintenance contract renewal & expiry dates.
• Prepares and recommends maintenance & refresh budgets for approval.
Typical Outputs and Deliverables:
• Maintaining a stable, secure, optimized and current platform environment.
• Working with the support functions & team to ensure all Service Levels are met or exceeded.
• Process Manuals, e.g. Account Operations Manual.
• Problem Resolution
• Quality Assurance
• Operational Policies, Procedures, Standards
• Management Reporting may include, but not limited to, the following areas:
1. Capacity Management reports
2. Configuration Management
3. Performance Management
4. 24 x 7 Availability Management
5. Technical Support & documentation
6. Patch Management
7. Maintenance and Monitoring
8. Asset Management
9. Technology currency
10. Storage refresh reports
11. Service Level Metrics
12. Root Cause Analysis reports
13. Technical Analysis and Recommendations
14. Product Evaluation Reports
Leadership Competencies:
• Composure
• Customer Focus
• Decision Quality
• Interpersonal Savvy
• Listening
• Peer Relationships
• Planning
• Presentation Skills
• Process Management
• Problem Solving
• Oral & Written Communications
• Organizing
• Resource Management
• Time Management
Functional Competencies:
• Degree in Computer Science, MIS or related field of study or equivalent industry experience.
• Must have 4 or more years of directly related storage administration experience
• Administration & operational skills as defined in the Technology and Tasks section above.
• Related vendor stroage training.
Storage Administrator, Midrange Technology Unit
Role Family: Information/Technology Solutions
Role Discipline: Systems (Mainframe & Midrange)
Location : Japan, China, Hong Kong, Malaysia
Overall Role Purpose:
• Installing, zoning, commissioning, provisioning, tuning, patching, supporting, troubleshooting, administration for the SAN (Storage Area Network) and NAS (Network-Attached Storage) storage environment for Mainframe & Midrange (UNIX, LINUX, VMWARE, WINDOWS) platforms.
• Responsible for all aspects of the day-to-day support of the storage environment.
Key Accountabilities and Responsibilities:
Technology and Tasks :
• Responsible for, but not limited to, the following areas relating to the day-to-day support of the storage environment:
1. Capacity Management, i.e. monitoring the available space at the SAN level, provide trending in storage usage
2. Configuration Management, i.e. additional storage space to the hosts already attached to the SAN environment, updating version controlled configuration documentation.
3. Installing server connectivity software (e.g. HBA drivers & code) which connect to the SAN fabric.
4. Incident and Problem Management, i.e. resolving storage related issues (failed components, performance issues, replication issues, etc) with & without storage vendor assistance.
5. 24 x 7 Availability Management, i.e. monitoring of the storage environment & analysis & remediation of issues or incidents.
6. Service Level Agreements, i.e. ensuring SLAs for availability, provisioning, etc are met or exceeded.
7. Report Generation, e.g. storage allocation at server levels, site, regional levels; utilization of allocated & raw space; SAN performance.
8. Performing storage migrations using the applicable vendor tools.
9. Review & approve storage designs or improvements.
10. Asset Management
11. Maintain software currency & Patch Management of the storage switch & frame code, tools, HBA drivers & code, etc.
12. Troubleshooting skills to effect fast problem resolution.
13. Setup and maintain storage documentation and standards
14. Plan, order, install, test and maintain all equipment and work with vendors & suppliers to resolve problems as required.
15. Adherence to Incident, Problem & Change management process
16. Carry out projects as required, e.g.:
• Deployment & commissioning of new SAN or NAS storage
• Major software or hardware upgrades in the environment,
• Major changes in the SAN fabric (switches etc.),
• Implementation of storage replication (copy, mirroring, etc),
• Implementation of a tiered-storage offering,
• Migration of data to new storage,
• Implementation of new storage devices,
• Deployment of SRM tools
• Platform or Storage refresh programs
• Storage load balancing.
• Participate in Disaster Recovery exercises.
People:
• ITIL knowledge especially in the areas of Incident Management, Problem Management and Change Management.
• Team work in a dynamic environment
• Synergizes with various product lines (e.g. Server, Database, Applications, Network, Storage, Backups, Security, etc) for project implementation, troubleshooting, communications, efficiency & productivity improvement.
• Provide knowledge transfer and coach new staff members.
• This position requires everyone to be part of an on-call rotation scheme, i.e. serve in a 24x7 on-call rotation. As a team member of Midrange Technology Unit, odd hours may be required on occasions.
• Good fluency in the English language with proficiency in written and verbal English communication skills
• Develops and maintains communications with staff, customer, vendors, and CSC designated account team as appropriate.
Customer:
• Serves as a liaison between Company and Customer, ensuring client satisfaction with company and product and delivery of support services
• Helping ensure Customer Satisfaction (CSAT) levels are met or exceeded.
• Helping ensure all Service Levels (SLA) are met or exceeded.
Business:
• Serves as a contact for vendors of MIDRANGE related application products, ISVs software and services.
• Investigates sources of equipment and services and reviews and renews contracts for system support, services, and products to ensure that products and services are relevant and match company standards and specifications.
• Manage the 3rd party service providers that provide such services.
• Update the Asset Management Configuration Management, Known Error, etc databases as needed.
• Help introduces new technology and process improvement strategies, with an understanding of past/present computing environments.
Financial:
• Evaluates Vendor products in terms of company needs to ensure that appropriate and relevant products are obtained while maintaining cost effectiveness and company efficiency.
• Keep track of maintenance contract renewal & expiry dates.
• Prepares and recommends maintenance & refresh budgets for approval.
Typical Outputs and Deliverables:
• Maintaining a stable, secure, optimized and current platform environment.
• Working with the support functions & team to ensure all Service Levels are met or exceeded.
• Process Manuals, e.g. Account Operations Manual.
• Problem Resolution
• Quality Assurance
• Operational Policies, Procedures, Standards
• Management Reporting may include, but not limited to, the following areas:
1. Capacity Management reports
2. Configuration Management
3. Performance Management
4. 24 x 7 Availability Management
5. Technical Support & documentation
6. Patch Management
7. Maintenance and Monitoring
8. Asset Management
9. Technology currency
10. Storage refresh reports
11. Service Level Metrics
12. Root Cause Analysis reports
13. Technical Analysis and Recommendations
14. Product Evaluation Reports
Leadership Competencies:
• Composure
• Customer Focus
• Decision Quality
• Interpersonal Savvy
• Listening
• Peer Relationships
• Planning
• Presentation Skills
• Process Management
• Problem Solving
• Oral & Written Communications
• Organizing
• Resource Management
• Time Management
Functional Competencies:
• Degree in Computer Science, MIS or related field of study or equivalent industry experience.
• Must have 4 or more years of directly related storage administration experience
• Administration & operational skills as defined in the Technology and Tasks section above.
• Related vendor stroage training.
tuah
Active Member
- Messages
- 2,128
- Joined
- Dec 11, 2005
- Messages
- 2,128
- Reaction score
- 35
- Points
- 30
Role Title: Backup Administrator, Midrange Technology Unit
Backup Software: _____________________________________
Role Family: Information/Technology Solutions
Role Discipline: Systems (Midrange)
Location : Japan, China, Hong Kong, Malaysia
Overall Role Purpose:
• Installing, upgrading, configuration, administration of the backup software on the master, media and client servers (client software includes standard server clients, Exchange, database, etc agents for those servers that are being backed up).
• Creating backup policies, modification and scheduling of backups.
• Server restoration as well as ad hoc backup & restore requests.
• Ensure all backup are successfully completed and remediate any failed backup.
• Backup SLAs relating to success rate, delinquency, off site rotation, completion time, etc must be met.
• Loading and recalling tape media from offsite as and required to suit operational needs.
• Applying patches & remediation as appropriate to the backup software.
• Providing associated backup / restore reporting.
• Manage vaulting, tape inventory and off-site rotation and recalls of tape media.
• Work with System Administrators from various teams on service restoration issues.
• Ensuring 24 x 7 availability of the backup environment.
• Working with the associated vendors as needed.
• Proactive capacity planning.
• Troubleshooting skills to effect fast problem resolution.
• ITIL knowledge especially in the areas of Incident Management, Problem Management and Change Management.
• Setup and maintain documentation and standards
• Plan, order, install, test and maintain all equipment and work with vendors & suppliers to resolve problems.
Key Accountabilities and Responsibilities:
Technology and Tasks :
• Installing, commissioning, managing, tuning, patching, supporting, troubleshooting & performing administration for the backup environment including the Master, Media & all client & client/agent components.
• Responsible for, but not limited to, the following areas relating to the day-to-day support of the backup environment:
1. Backup and restore administration for the Midrange platform
2. Synergize & coordinate with operations, server & storage teams on Service Recovery incidents.
3. Manage the recall of off-site tapes for restorations or testing.
4. Backup media Capacity management for backup media & backup infrastructure
5. Analysis & troubleshooting failed backups/restores.
6. Backup/restore performance management, e.g. long and slow running backups are identified & remediated.
7. Installing Backup Software, e.g. Backup clients & agents, Backup monitoring and reporting tools.
8. Adding new clients & creating the associated backup policies.
9. Working with the Firewall team to backup / restore firewalled servers (e.g. DMZ servers).
10. Maintain naming standards for Master/ Media server, client, policy, schedule, tape-drives, etc.
11. Maintain standard practices for backup scheduling and retention are maintained.
12. Security management of the backup software.
13. Tape Vaulting is configured for off-site rotation.
14. Periodic restore testing.
15. Participate in Disaster Recovery drills.
16. Configuration Management, i.e. controlling changes in the backup environment.
17. Availability Management, i.e. tape drive, media, library, backup server, application, etc availability
18. Maintenance and Monitoring
19. Maintaining the related technical documentation
20. Asset Management
21. Software currency & Patch Management of the backup software, agents & clients.
22. Adherence to Incident, Problem & Change management process
23. Good working knowledge of UNIX & Windows Operating Systems
24. Knowledgeable in SAN environments & other backup systems, e.g. VTL (Falconstor), IBM disk subsystems, IBM, HDS or EMC SAN storage environments.
25. General writing, testing & implementation of Scripting.
People:
• Team work in a dynamic environment
• Synergizes & co-ordinates with various product lines (e.g. Database, Applications, Network, Storage, Backups, Security, Messaging, etc) for project implementation, troubleshooting, communications, efficiency & productivity improvement.
• Provide knowledge transfer and coach new staff members.
• This position requires everyone to be part of an on-call rotation scheme, i.e. serve in a 24x7 on-call rotation. As a team member of Midrange Technology Unit, odd hours may be required on occasions.
• Good fluency in the English language with proficiency in written and verbal English communication skills
• Develops and maintains communications with staff, customer, vendors, and CSC designated account team as appropriate.
Customer:
• Serves as a liaison between Company and Customer, ensuring client satisfaction with company and product and delivery of support services
• Helping ensure Customer Satisfaction (CSAT) levels are met or exceeded.
• Helping ensure all Service Levels (SLA) are met or exceeded.
Business:
• Serves as a contact for vendors of MIDRANGE related application products, ISVs software and services.
• Investigates sources of equipment and services and reviews and renews contracts for system support, services, and products to ensure that products and services are relevant and match company standards and specifications.
• Manage the 3rd party service providers that provide such services.
• Update the Asset Management Configuration Management, Known Error, etc database as needed.
• Help introduces new technology and process improvement strategies, with an understanding of past/present computing environments.
Financial:
• Evaluates Vendor products in terms of company needs to ensure that appropriate and relevant products are obtained while maintaining cost effectiveness and company efficiency.
• Keep track of maintenance contract renewal & expiry dates.
• Prepares and recommends maintenance & refresh budgets for approval.
Typical Outputs and Deliverables:
• Maintaining a stable, secure, optimized and current backup environment.
• Working with the support functions & team to ensure all Service Levels are met or exceeded.
• Process Manuals, e.g. Account Operations Manual.
• Problem Resolution
• Quality Assurance
• Operational Policies, Procedures, Standards
• Management Reporting related to, but not limited to, the following areas:
1. Capacity Management
2. Configuration Management
3. Performance Management
4. Availability Management
5. Processing Operations
6. Technical Support
7. Virus or Patch Management
8. Hardware maintenance and Monitoring
9. Technical documentation
10. Asset Management
11. Technology currency
12. Service Level Metrics
13. Root Cause Analysis reports
• Technical Analysis and Recommendations
• Product Evaluation Reports
Leadership Competencies:
• Composure
• Customer Focus
• Decision Quality
• Interpersonal Savvy
• Listening
• Peer Relationships
• Planning
• Presentation Skills
• Process Management
• Problem Solving
• Oral & Written Communications
• Organizing
• Resource Management
• Time Management
Functional Competencies:
• Degree in Computer Science, MIS or related field of study or equivalent industry experience.
• Must have 4 or more years of directly related backup administration/troubleshooting experience
• Backup System Administration skills as defined in the Technology and Tasks section above.
• Related vendor training.
Backup Software: _____________________________________
Role Family: Information/Technology Solutions
Role Discipline: Systems (Midrange)
Location : Japan, China, Hong Kong, Malaysia
Overall Role Purpose:
• Installing, upgrading, configuration, administration of the backup software on the master, media and client servers (client software includes standard server clients, Exchange, database, etc agents for those servers that are being backed up).
• Creating backup policies, modification and scheduling of backups.
• Server restoration as well as ad hoc backup & restore requests.
• Ensure all backup are successfully completed and remediate any failed backup.
• Backup SLAs relating to success rate, delinquency, off site rotation, completion time, etc must be met.
• Loading and recalling tape media from offsite as and required to suit operational needs.
• Applying patches & remediation as appropriate to the backup software.
• Providing associated backup / restore reporting.
• Manage vaulting, tape inventory and off-site rotation and recalls of tape media.
• Work with System Administrators from various teams on service restoration issues.
• Ensuring 24 x 7 availability of the backup environment.
• Working with the associated vendors as needed.
• Proactive capacity planning.
• Troubleshooting skills to effect fast problem resolution.
• ITIL knowledge especially in the areas of Incident Management, Problem Management and Change Management.
• Setup and maintain documentation and standards
• Plan, order, install, test and maintain all equipment and work with vendors & suppliers to resolve problems.
Key Accountabilities and Responsibilities:
Technology and Tasks :
• Installing, commissioning, managing, tuning, patching, supporting, troubleshooting & performing administration for the backup environment including the Master, Media & all client & client/agent components.
• Responsible for, but not limited to, the following areas relating to the day-to-day support of the backup environment:
1. Backup and restore administration for the Midrange platform
2. Synergize & coordinate with operations, server & storage teams on Service Recovery incidents.
3. Manage the recall of off-site tapes for restorations or testing.
4. Backup media Capacity management for backup media & backup infrastructure
5. Analysis & troubleshooting failed backups/restores.
6. Backup/restore performance management, e.g. long and slow running backups are identified & remediated.
7. Installing Backup Software, e.g. Backup clients & agents, Backup monitoring and reporting tools.
8. Adding new clients & creating the associated backup policies.
9. Working with the Firewall team to backup / restore firewalled servers (e.g. DMZ servers).
10. Maintain naming standards for Master/ Media server, client, policy, schedule, tape-drives, etc.
11. Maintain standard practices for backup scheduling and retention are maintained.
12. Security management of the backup software.
13. Tape Vaulting is configured for off-site rotation.
14. Periodic restore testing.
15. Participate in Disaster Recovery drills.
16. Configuration Management, i.e. controlling changes in the backup environment.
17. Availability Management, i.e. tape drive, media, library, backup server, application, etc availability
18. Maintenance and Monitoring
19. Maintaining the related technical documentation
20. Asset Management
21. Software currency & Patch Management of the backup software, agents & clients.
22. Adherence to Incident, Problem & Change management process
23. Good working knowledge of UNIX & Windows Operating Systems
24. Knowledgeable in SAN environments & other backup systems, e.g. VTL (Falconstor), IBM disk subsystems, IBM, HDS or EMC SAN storage environments.
25. General writing, testing & implementation of Scripting.
People:
• Team work in a dynamic environment
• Synergizes & co-ordinates with various product lines (e.g. Database, Applications, Network, Storage, Backups, Security, Messaging, etc) for project implementation, troubleshooting, communications, efficiency & productivity improvement.
• Provide knowledge transfer and coach new staff members.
• This position requires everyone to be part of an on-call rotation scheme, i.e. serve in a 24x7 on-call rotation. As a team member of Midrange Technology Unit, odd hours may be required on occasions.
• Good fluency in the English language with proficiency in written and verbal English communication skills
• Develops and maintains communications with staff, customer, vendors, and CSC designated account team as appropriate.
Customer:
• Serves as a liaison between Company and Customer, ensuring client satisfaction with company and product and delivery of support services
• Helping ensure Customer Satisfaction (CSAT) levels are met or exceeded.
• Helping ensure all Service Levels (SLA) are met or exceeded.
Business:
• Serves as a contact for vendors of MIDRANGE related application products, ISVs software and services.
• Investigates sources of equipment and services and reviews and renews contracts for system support, services, and products to ensure that products and services are relevant and match company standards and specifications.
• Manage the 3rd party service providers that provide such services.
• Update the Asset Management Configuration Management, Known Error, etc database as needed.
• Help introduces new technology and process improvement strategies, with an understanding of past/present computing environments.
Financial:
• Evaluates Vendor products in terms of company needs to ensure that appropriate and relevant products are obtained while maintaining cost effectiveness and company efficiency.
• Keep track of maintenance contract renewal & expiry dates.
• Prepares and recommends maintenance & refresh budgets for approval.
Typical Outputs and Deliverables:
• Maintaining a stable, secure, optimized and current backup environment.
• Working with the support functions & team to ensure all Service Levels are met or exceeded.
• Process Manuals, e.g. Account Operations Manual.
• Problem Resolution
• Quality Assurance
• Operational Policies, Procedures, Standards
• Management Reporting related to, but not limited to, the following areas:
1. Capacity Management
2. Configuration Management
3. Performance Management
4. Availability Management
5. Processing Operations
6. Technical Support
7. Virus or Patch Management
8. Hardware maintenance and Monitoring
9. Technical documentation
10. Asset Management
11. Technology currency
12. Service Level Metrics
13. Root Cause Analysis reports
• Technical Analysis and Recommendations
• Product Evaluation Reports
Leadership Competencies:
• Composure
• Customer Focus
• Decision Quality
• Interpersonal Savvy
• Listening
• Peer Relationships
• Planning
• Presentation Skills
• Process Management
• Problem Solving
• Oral & Written Communications
• Organizing
• Resource Management
• Time Management
Functional Competencies:
• Degree in Computer Science, MIS or related field of study or equivalent industry experience.
• Must have 4 or more years of directly related backup administration/troubleshooting experience
• Backup System Administration skills as defined in the Technology and Tasks section above.
• Related vendor training.
tuah
Active Member
- Messages
- 2,128
- Joined
- Dec 11, 2005
- Messages
- 2,128
- Reaction score
- 35
- Points
- 30
Midrange Windows System Administrator
Role Title: Microsoft Windows System Administrator, Midrange Technology Unit
Role Family: Information/Technology Solutions
Role Discipline: Systems (Midrange)
Location : Japan, China, Hong Kong, Malaysia
Overall Role Purpose:
• Installing, commissioning, managing, tuning, patching, supporting, troubleshooting & performing system administration for Windows Systems.
• Responsible for, but not limited to, the following areas relating to the day-to-day support of the servers and related infrastructure:
1. Capacity Management
2. Configuration Management
3. Performance Management
4. 24 x 7 Availability Management
5. Systems Support
6. Virus, Patch Management, Vulnerability remediation & Server Hardening.
7. Hardware maintenance and Monitoring
8. Technical documentation
9. Asset Management
10. Technology (hardware & software) currency
11. Adherence to Incident, Problem & Change management process
Key Accountabilities and Responsibilities:
Technology and Tasks :
• Installing, commissioning, managing, tuning, patching, supporting, troubleshooting & performing system administration for Microsoft Windows Systems running on VMWare & blade environments.
• Ability to perform initial operating system installation & configuration (including server networking).
• Ability to perform System recovery, i.e. rebuild servers including hardware, operating system software and data recovery due to a server failure.
• Implementing performance tuning, availability monitoring and capacity monitoring on the related Windows / VM server platform.
• Responsible for Performance, Capacity & Availability Management.
• Demonstrated ability to tune Windows system software and make recommendations for performance CPU, Memory & I/O configurations.
• Familiarity with performance monitoring tools, etc.
• Possess appropriate skills in system security, vulnerability remediation, patch management and operating system hardening.
• Troubleshooting skills to effect fast problem resolution.
• ITIL knowledge especially in the areas of Incident Management, Problem Management and Change Management.
• Setup and maintain documentation and standards
• Plan, order, install, test and maintain all equipment and work with vendors & suppliers to resolve problems.
• Familiarization to patching tools such as Hfnetchkpro, WSUS etc
• Good working knowledge in Remote access tools and console (e.g. PCAnywhere, VNC, Terminal Server, Citrix, iLO/RSA)
Other dirirable skills :
• Skillful in Blade Technology or CISCO Uunified Computing Systems (USC) technology a definite advantage.
• Installing, commissioning, managing, supporting & performing system administration of the VMware hardware and software environment.
• Experience in supporting VMware ESX / VSphere server and VM management needed.
• Support for the VM / ESX setup, testing and decommission during the disaster recovery drill for each requested business entity.
• Knowledgeable in SAN environments & backup systems, e.g. VERITAS NetBackup V6.5, VTL (Falconstor), IBM, HDS or EMC SAN storage environments.
• General writing, testing & implementation of Scripting.
• Implement & support clustering
People:
• Team work in a dynamic environment
• Synergizes with various product lines (e.g. Database, Applications, Network, Storage, Backups, Security, etc) for project implementation, troubleshooting, communications, efficiency & productivity improvement.
• Provide knowledge transfer and coach new staff members.
• This position requires everyone to be part of an on-call rotation scheme, i.e. serve in a 24x7 on-call rotation. As a team member of Midrange Technology Unit, odd hours may be required on occasions.
• Good fluency in the English language with proficiency in written and verbal English communication skills
• Develops and maintains communications with staff, customer, vendors, and CSC designated account team as appropriate.
Customer:
• Serves as a liaison between Company and Customer, ensuring client satisfaction with company and product and delivery of support services
• Helping ensure Customer Satisfaction (CSAT) levels are met or exceeded.
• Helping ensure all Service Levels (SLA) are met or exceeded.
Business:
• Serves as a contact for vendors of MIDRANGE related application products, ISVs software and services.
• Investigates sources of equipment and services and reviews and renews contracts for system support, services, and products to ensure that products and services are relevant and match company standards and specifications.
• Manage the 3rd party service providers that provide such services.
• Update the Asset Management Configuration Management, Known Error, etc database as needed.
• Help introduces new technology and process improvement strategies, with an understanding of past/present computing environments.
Financial:
• Evaluates Vendor products in terms of company needs to ensure that appropriate and relevant products are obtained while maintaining cost effectiveness and company efficiency.
• Keep track of maintenance contract renewal & expiry dates.
• Prepares and recommends maintenance & refresh budgets for approval.
Typical Outputs and Deliverables:
• Maintaining a stable, secure, optimized and current platform environment.
• Working with the support functions & team to ensure all Service Levels are met or exceeded.
• Process Manuals, e.g. Account Operations Manual.
• Problem Resolution
• Quality Assurance
• Operational Policies, Procedures, Standards
• Management Reporting related to, but not limited to, the following areas:
1. Capacity Management
2. Configuration Management
3. Performance Management
4. Availability Management
5. Processing Operations
6. Systems and Technical Support
7. Virus & Patch Management
8. Vulnerability Remediation
9. Hardware maintenance and Monitoring
10. Technical documentation
11. Asset Management
12. Technology currency
13. Server refresh reports
14. Service Level Metrics
15. Root Cause Analysis reports
• Technical Analysis and Recommendations
• Product Evaluation Reports
Leadership Competencies:
• Composure
• Customer Focus
• Decision Quality
• Interpersonal Savvy
• Listening
• Peer Relationships
• Planning
• Presentation Skills
• Process Management
• Problem Solving
• Oral & Written Communications
• Organizing
• Resource Management
• Time Management
Functional Competencies:
• Degree in Computer Science, MIS or related field of study or equivalent industry experience.
• Must have 4 or more years of directly related Microsoft Windows system administration experience
• Microsoft Windows System Administration skills as defined in the Technology and Tasks section above.
• Microsoft qualification such as MCSE preferred.
Role Title: Microsoft Windows System Administrator, Midrange Technology Unit
Role Family: Information/Technology Solutions
Role Discipline: Systems (Midrange)
Location : Japan, China, Hong Kong, Malaysia
Overall Role Purpose:
• Installing, commissioning, managing, tuning, patching, supporting, troubleshooting & performing system administration for Windows Systems.
• Responsible for, but not limited to, the following areas relating to the day-to-day support of the servers and related infrastructure:
1. Capacity Management
2. Configuration Management
3. Performance Management
4. 24 x 7 Availability Management
5. Systems Support
6. Virus, Patch Management, Vulnerability remediation & Server Hardening.
7. Hardware maintenance and Monitoring
8. Technical documentation
9. Asset Management
10. Technology (hardware & software) currency
11. Adherence to Incident, Problem & Change management process
Key Accountabilities and Responsibilities:
Technology and Tasks :
• Installing, commissioning, managing, tuning, patching, supporting, troubleshooting & performing system administration for Microsoft Windows Systems running on VMWare & blade environments.
• Ability to perform initial operating system installation & configuration (including server networking).
• Ability to perform System recovery, i.e. rebuild servers including hardware, operating system software and data recovery due to a server failure.
• Implementing performance tuning, availability monitoring and capacity monitoring on the related Windows / VM server platform.
• Responsible for Performance, Capacity & Availability Management.
• Demonstrated ability to tune Windows system software and make recommendations for performance CPU, Memory & I/O configurations.
• Familiarity with performance monitoring tools, etc.
• Possess appropriate skills in system security, vulnerability remediation, patch management and operating system hardening.
• Troubleshooting skills to effect fast problem resolution.
• ITIL knowledge especially in the areas of Incident Management, Problem Management and Change Management.
• Setup and maintain documentation and standards
• Plan, order, install, test and maintain all equipment and work with vendors & suppliers to resolve problems.
• Familiarization to patching tools such as Hfnetchkpro, WSUS etc
• Good working knowledge in Remote access tools and console (e.g. PCAnywhere, VNC, Terminal Server, Citrix, iLO/RSA)
Other dirirable skills :
• Skillful in Blade Technology or CISCO Uunified Computing Systems (USC) technology a definite advantage.
• Installing, commissioning, managing, supporting & performing system administration of the VMware hardware and software environment.
• Experience in supporting VMware ESX / VSphere server and VM management needed.
• Support for the VM / ESX setup, testing and decommission during the disaster recovery drill for each requested business entity.
• Knowledgeable in SAN environments & backup systems, e.g. VERITAS NetBackup V6.5, VTL (Falconstor), IBM, HDS or EMC SAN storage environments.
• General writing, testing & implementation of Scripting.
• Implement & support clustering
People:
• Team work in a dynamic environment
• Synergizes with various product lines (e.g. Database, Applications, Network, Storage, Backups, Security, etc) for project implementation, troubleshooting, communications, efficiency & productivity improvement.
• Provide knowledge transfer and coach new staff members.
• This position requires everyone to be part of an on-call rotation scheme, i.e. serve in a 24x7 on-call rotation. As a team member of Midrange Technology Unit, odd hours may be required on occasions.
• Good fluency in the English language with proficiency in written and verbal English communication skills
• Develops and maintains communications with staff, customer, vendors, and CSC designated account team as appropriate.
Customer:
• Serves as a liaison between Company and Customer, ensuring client satisfaction with company and product and delivery of support services
• Helping ensure Customer Satisfaction (CSAT) levels are met or exceeded.
• Helping ensure all Service Levels (SLA) are met or exceeded.
Business:
• Serves as a contact for vendors of MIDRANGE related application products, ISVs software and services.
• Investigates sources of equipment and services and reviews and renews contracts for system support, services, and products to ensure that products and services are relevant and match company standards and specifications.
• Manage the 3rd party service providers that provide such services.
• Update the Asset Management Configuration Management, Known Error, etc database as needed.
• Help introduces new technology and process improvement strategies, with an understanding of past/present computing environments.
Financial:
• Evaluates Vendor products in terms of company needs to ensure that appropriate and relevant products are obtained while maintaining cost effectiveness and company efficiency.
• Keep track of maintenance contract renewal & expiry dates.
• Prepares and recommends maintenance & refresh budgets for approval.
Typical Outputs and Deliverables:
• Maintaining a stable, secure, optimized and current platform environment.
• Working with the support functions & team to ensure all Service Levels are met or exceeded.
• Process Manuals, e.g. Account Operations Manual.
• Problem Resolution
• Quality Assurance
• Operational Policies, Procedures, Standards
• Management Reporting related to, but not limited to, the following areas:
1. Capacity Management
2. Configuration Management
3. Performance Management
4. Availability Management
5. Processing Operations
6. Systems and Technical Support
7. Virus & Patch Management
8. Vulnerability Remediation
9. Hardware maintenance and Monitoring
10. Technical documentation
11. Asset Management
12. Technology currency
13. Server refresh reports
14. Service Level Metrics
15. Root Cause Analysis reports
• Technical Analysis and Recommendations
• Product Evaluation Reports
Leadership Competencies:
• Composure
• Customer Focus
• Decision Quality
• Interpersonal Savvy
• Listening
• Peer Relationships
• Planning
• Presentation Skills
• Process Management
• Problem Solving
• Oral & Written Communications
• Organizing
• Resource Management
• Time Management
Functional Competencies:
• Degree in Computer Science, MIS or related field of study or equivalent industry experience.
• Must have 4 or more years of directly related Microsoft Windows system administration experience
• Microsoft Windows System Administration skills as defined in the Technology and Tasks section above.
• Microsoft qualification such as MCSE preferred.
tuah
Active Member
- Messages
- 2,128
- Joined
- Dec 11, 2005
- Messages
- 2,128
- Reaction score
- 35
- Points
- 30
VMWare Specialist cum Administrator
Role Title: VMware Specialist cum Administrator , Midrange Unit
Role Family: Information/Technology Solutions
Role Discipline: Platform Systems
Location : Malaysia, Hong Kong, China, Japan
Overall Role Purpose:
• Manages and documents system events to ensure the integrity of the system.
• Upgrades system hardware and software components as required.
• Install, setup, upgrades and configures system files and services
• Performs configuration and testing.
• De-install, decommission or retire assets when required
• Monitors and improves system performance through kernel and file system tuning.
• Assists with system troubleshooting to isolate and diagnose common system problems.
• Deep technical knowledge on the VMware Hardware and Software infrastructure and the related Windows server platform.
• Proactively perform performance tuning, availability monitoring and capacity monitoring on the related server platform.
• Performs and support Disaster recovery drill for each requested business entity.
• Analyzes, logs, tracks, and resolves hardware/software matters pertaining to networking, connectivity issues, printers, servers, and applications to meet business needs.
Key Accountabilities and Responsibilities:
Technology and Tasks:
• Relevant experience in Virtualization Software, VMware, Blades, Microsoft operating systems in an enterprise wide computing environment.
• Monitoring and automated management of infrastructure
• Measuring capacity utilization and planning for future growth
• Utilizes tools and utilities such as Windows Server OSes, VMware tools such as VMware ESX/ESXi server and management, VMware vSphere Admin, vCenter Server, vCentre Orchestrator, Capacity IQ , vMotion, Site Recovery Manager (SRM)
• A VMware certififed professional and has several Vmware trainings and accreditations
• Administrates and implement VMware vCentre - Policy-based Management & Automation
• Supports the installation and testing of the necessary software and hardware, including server clustering.
• Enable monitoring, server security hardening.
• Ensuring all data & applications are protected
• Patch management
People:
• Coordinates with various product lines of service units, to enhance communication among various functions and to improve efficiency
• Coordinates with design groups to ensure correct implementation, and develops test plans.
• Ability to work well in a team environment
• Works with architects to design system architectures.
Customer:
• Interacts with various lines of services, to gather and define requirements for engineering process and implementations.
• Coordinates and determines method of installing client applications and systems. Monitors system traffic and makes necessary recommendations for additional resources or hardware.
Business:
• Performs and evaluates features and functionalities and vendor comparisons of software and hardware systems to ensure cost effective and efficient operations.
• Measures feasibility of various approaches and makes recommendations.
• Develops, tests, and implements system designs in support of business goals.
• Overtime and weekend work occasionally required.
• Delivers 7x24x365 service support.
• Ensures satisfaction through implementation of standards/policies needed to fulfill service level expectations.
Financial:
• Assists with short and long-range strategic planning.
• Supports both short term and long term Information Technology (IT) investment decisions as they relate to engineering technology.
• Researches and evaluates alternative solutions and recommends the most efficient and cost effective system solution for the business need.
Typical Outputs and Deliverables:
• System Installations and Upgrades
• System Documentation and Files
• System Installations and checklists
• Functioning standalone or clustered servers , setup in an environment that conforms to the design and solution.
• System Capacity/Load Reports
• Asset Management Configuration
• Maintain and deliver 24x7x365 VM environment
Note:
Leadership Competencies:
• 15 Customer Focus
• 27 Informing
• 31 Interpersonal Savvy
• 32 Learning on the Fly
• 42 Peer Relationships
• 50 Priority Setting
• 51 Problem Solving
• 67 Written Communications
Functional Competencies:
• 15 Computer Operations
• 26 Hardware Infrastructure
• 29 Infrastructure Software
• 39 Network/Communication Infrastructure
• 51 Research and Analysis
Role Title: VMware Specialist cum Administrator , Midrange Unit
Role Family: Information/Technology Solutions
Role Discipline: Platform Systems
Location : Malaysia, Hong Kong, China, Japan
Overall Role Purpose:
• Manages and documents system events to ensure the integrity of the system.
• Upgrades system hardware and software components as required.
• Install, setup, upgrades and configures system files and services
• Performs configuration and testing.
• De-install, decommission or retire assets when required
• Monitors and improves system performance through kernel and file system tuning.
• Assists with system troubleshooting to isolate and diagnose common system problems.
• Deep technical knowledge on the VMware Hardware and Software infrastructure and the related Windows server platform.
• Proactively perform performance tuning, availability monitoring and capacity monitoring on the related server platform.
• Performs and support Disaster recovery drill for each requested business entity.
• Analyzes, logs, tracks, and resolves hardware/software matters pertaining to networking, connectivity issues, printers, servers, and applications to meet business needs.
Key Accountabilities and Responsibilities:
Technology and Tasks:
• Relevant experience in Virtualization Software, VMware, Blades, Microsoft operating systems in an enterprise wide computing environment.
• Monitoring and automated management of infrastructure
• Measuring capacity utilization and planning for future growth
• Utilizes tools and utilities such as Windows Server OSes, VMware tools such as VMware ESX/ESXi server and management, VMware vSphere Admin, vCenter Server, vCentre Orchestrator, Capacity IQ , vMotion, Site Recovery Manager (SRM)
• A VMware certififed professional and has several Vmware trainings and accreditations
• Administrates and implement VMware vCentre - Policy-based Management & Automation
• Supports the installation and testing of the necessary software and hardware, including server clustering.
• Enable monitoring, server security hardening.
• Ensuring all data & applications are protected
• Patch management
People:
• Coordinates with various product lines of service units, to enhance communication among various functions and to improve efficiency
• Coordinates with design groups to ensure correct implementation, and develops test plans.
• Ability to work well in a team environment
• Works with architects to design system architectures.
Customer:
• Interacts with various lines of services, to gather and define requirements for engineering process and implementations.
• Coordinates and determines method of installing client applications and systems. Monitors system traffic and makes necessary recommendations for additional resources or hardware.
Business:
• Performs and evaluates features and functionalities and vendor comparisons of software and hardware systems to ensure cost effective and efficient operations.
• Measures feasibility of various approaches and makes recommendations.
• Develops, tests, and implements system designs in support of business goals.
• Overtime and weekend work occasionally required.
• Delivers 7x24x365 service support.
• Ensures satisfaction through implementation of standards/policies needed to fulfill service level expectations.
Financial:
• Assists with short and long-range strategic planning.
• Supports both short term and long term Information Technology (IT) investment decisions as they relate to engineering technology.
• Researches and evaluates alternative solutions and recommends the most efficient and cost effective system solution for the business need.
Typical Outputs and Deliverables:
• System Installations and Upgrades
• System Documentation and Files
• System Installations and checklists
• Functioning standalone or clustered servers , setup in an environment that conforms to the design and solution.
• System Capacity/Load Reports
• Asset Management Configuration
• Maintain and deliver 24x7x365 VM environment
Note:
Leadership Competencies:
• 15 Customer Focus
• 27 Informing
• 31 Interpersonal Savvy
• 32 Learning on the Fly
• 42 Peer Relationships
• 50 Priority Setting
• 51 Problem Solving
• 67 Written Communications
Functional Competencies:
• 15 Computer Operations
• 26 Hardware Infrastructure
• 29 Infrastructure Software
• 39 Network/Communication Infrastructure
• 51 Research and Analysis
tuah
Active Member
- Messages
- 2,128
- Joined
- Dec 11, 2005
- Messages
- 2,128
- Reaction score
- 35
- Points
- 30
UNIX Midrange System Administrator
Role Title: UNIX System Administrator, Midrange Technology Unit
Operating System to be supported: _____________________________
Role Family: Information/Technology Solutions
Role Discipline: Systems (Midrange)
Location : Japan, China, Hong Kong, Malaysia
Overall Role Purpose:
• Installing, commissioning, managing, tuning, patching, supporting, troubleshooting & performing system administration for UNIX Systems.
• Responsible for, but not limited to, the following areas relating to the day-to-day support of the servers and related infrastructure:
1. Capacity Management
2. Configuration Management
3. Performance Management
4. 24 x 7 Availability Management
5. Systems Support
6. Patch Management & Hardening.
7. Hardware maintenance and Monitoring
8. Technical documentation
9. Asset Management
10. Technology (hardware & software) currency
11. Adherence to Incident, Problem & Change management process
Key Accountabilities and Responsibilities:
Technology and Tasks :
• Installing, commissioning, managing, tuning, patching, supporting, troubleshooting & performing system administration for UNIX Systems.
• Ability to perform initial operating system installation & configuration (including server networking & Volume Management).
• Ability to perform System recovery, i.e. rebuild servers including hardware, operating system software and data recovery due to a server failure.
• Responsible for Performance, Capacity & Availability Management.
• Demonstrated ability to tune UNIX system software and make recommendations for performance CPU, Memory & I/O configurations.
• Familiarity with performance monitoring tools such as VMSTAT, SAR, IOSTAT, etc.
• Familiarity with clustering technology and management required.
• Possess appropriate skills in system security, vulnerability remediation, patch management and operating system hardening.
• Troubleshooting skills to effect fast problem resolution.
• ITIL knowledge especially in the areas of Incident Management, Problem Management and Change Management.
• Setup and maintain documentation and standards
• Plan, order, install, test and maintain all equipment and work with vendors & suppliers to resolve problems.
• Knowledgeable in VMWare, SAN environments & backup systems, e.g. VERITAS NetBackup V6.5, VTL (Falconstor), IBM, HDS or EMC SAN storage environments.
• General writing, testing & implementation of Unix Scripting.
• Supporting SSH
• Implement & support clustering
People:
• Team work in a dynamic environment
• Synergizes with various product lines (e.g. Database, Applications, Network, Storage, Backup/Restore, Security, Messaging, Network, etc) for project implementation, troubleshooting, communications, efficiency & productivity improvement.
• Provide knowledge transfer and coach new staff members.
• This position requires everyone to be part of an on-call rotation scheme, i.e. serve in a 24x7 on-call rotation. As a team member of Midrange Technology Unit, odd hours may be required on occasions.
• Good fluency in the English language with proficiency in written and verbal English communication skills
• Develops and maintains communications with staff, customer, vendors, and CSC designated account team as appropriate.
Customer:
• Serves as a liaison between Company and Customer, ensuring client satisfaction with company and product and delivery of support services
• Helping ensure Customer Satisfaction (CSAT) levels are met or exceeded.
• Helping ensure all Service Levels (SLA) are met or exceeded.
Business:
• Serves as a contact for vendors of MIDRANGE related application products, ISVs software and services.
• Investigates sources of equipment and services and reviews and renews contracts for system support, services, and products to ensure that products and services are relevant and match company standards and specifications.
• Manage the 3rd party service providers that provide such services.
• Update the Asset Management Configuration Management, Known Error, etc database as needed.
• Help introduces new technology and process improvement strategies, with an understanding of past/present computing environments.
Financial:
• Evaluates Vendor products in terms of company needs to ensure that appropriate and relevant products are obtained while maintaining cost effectiveness and company efficiency.
• Keep track of maintenance contract renewal & expiry dates.
• Prepares and recommends maintenance & refresh budgets for approval.
Typical Outputs and Deliverables:
• Maintaining a stable, secure, optimized and current platform environment.
• Working with the support functions & team to ensure all Service Levels are met or exceeded.
• Process Manuals, e.g. Account Operations Manual.
• Problem Resolution
• Quality Assurance
• Operational Policies, Procedures, Standards
• Management Reporting related to, but not limited to, the following areas:
1. Capacity Management
2. Configuration Management
3. Performance Management
4. Availability Management
5. Processing Operations
6. Systems and Technical Support
7. Virus or Patch Management
8. Hardware maintenance and Monitoring
9. Technical documentation
10. Asset Management
11. Technology currency
12. Server refresh reports
13. Service Level Metrics
14. Root Cause Analysis reports
• Technical Analysis and Recommendations
• Product Evaluation Reports
Leadership Competencies:
• Composure
• Customer Focus
• Decision Quality
• Interpersonal Savvy
• Listening
• Peer Relationships
• Planning
• Presentation Skills
• Process Management
• Problem Solving
• Oral & Written Communications
• Organizing
• Resource Management
• Time Management
Functional Competencies:
• Degree in Computer Science, MIS or related field of study or equivalent industry experience.
• Must have 4 or more years of directly related system administration experience
• UNIX System Administration skills as defined in the Technology and Tasks section above.
• Related UNIX training.
Role Title: UNIX System Administrator, Midrange Technology Unit
Operating System to be supported: _____________________________
Role Family: Information/Technology Solutions
Role Discipline: Systems (Midrange)
Location : Japan, China, Hong Kong, Malaysia
Overall Role Purpose:
• Installing, commissioning, managing, tuning, patching, supporting, troubleshooting & performing system administration for UNIX Systems.
• Responsible for, but not limited to, the following areas relating to the day-to-day support of the servers and related infrastructure:
1. Capacity Management
2. Configuration Management
3. Performance Management
4. 24 x 7 Availability Management
5. Systems Support
6. Patch Management & Hardening.
7. Hardware maintenance and Monitoring
8. Technical documentation
9. Asset Management
10. Technology (hardware & software) currency
11. Adherence to Incident, Problem & Change management process
Key Accountabilities and Responsibilities:
Technology and Tasks :
• Installing, commissioning, managing, tuning, patching, supporting, troubleshooting & performing system administration for UNIX Systems.
• Ability to perform initial operating system installation & configuration (including server networking & Volume Management).
• Ability to perform System recovery, i.e. rebuild servers including hardware, operating system software and data recovery due to a server failure.
• Responsible for Performance, Capacity & Availability Management.
• Demonstrated ability to tune UNIX system software and make recommendations for performance CPU, Memory & I/O configurations.
• Familiarity with performance monitoring tools such as VMSTAT, SAR, IOSTAT, etc.
• Familiarity with clustering technology and management required.
• Possess appropriate skills in system security, vulnerability remediation, patch management and operating system hardening.
• Troubleshooting skills to effect fast problem resolution.
• ITIL knowledge especially in the areas of Incident Management, Problem Management and Change Management.
• Setup and maintain documentation and standards
• Plan, order, install, test and maintain all equipment and work with vendors & suppliers to resolve problems.
• Knowledgeable in VMWare, SAN environments & backup systems, e.g. VERITAS NetBackup V6.5, VTL (Falconstor), IBM, HDS or EMC SAN storage environments.
• General writing, testing & implementation of Unix Scripting.
• Supporting SSH
• Implement & support clustering
People:
• Team work in a dynamic environment
• Synergizes with various product lines (e.g. Database, Applications, Network, Storage, Backup/Restore, Security, Messaging, Network, etc) for project implementation, troubleshooting, communications, efficiency & productivity improvement.
• Provide knowledge transfer and coach new staff members.
• This position requires everyone to be part of an on-call rotation scheme, i.e. serve in a 24x7 on-call rotation. As a team member of Midrange Technology Unit, odd hours may be required on occasions.
• Good fluency in the English language with proficiency in written and verbal English communication skills
• Develops and maintains communications with staff, customer, vendors, and CSC designated account team as appropriate.
Customer:
• Serves as a liaison between Company and Customer, ensuring client satisfaction with company and product and delivery of support services
• Helping ensure Customer Satisfaction (CSAT) levels are met or exceeded.
• Helping ensure all Service Levels (SLA) are met or exceeded.
Business:
• Serves as a contact for vendors of MIDRANGE related application products, ISVs software and services.
• Investigates sources of equipment and services and reviews and renews contracts for system support, services, and products to ensure that products and services are relevant and match company standards and specifications.
• Manage the 3rd party service providers that provide such services.
• Update the Asset Management Configuration Management, Known Error, etc database as needed.
• Help introduces new technology and process improvement strategies, with an understanding of past/present computing environments.
Financial:
• Evaluates Vendor products in terms of company needs to ensure that appropriate and relevant products are obtained while maintaining cost effectiveness and company efficiency.
• Keep track of maintenance contract renewal & expiry dates.
• Prepares and recommends maintenance & refresh budgets for approval.
Typical Outputs and Deliverables:
• Maintaining a stable, secure, optimized and current platform environment.
• Working with the support functions & team to ensure all Service Levels are met or exceeded.
• Process Manuals, e.g. Account Operations Manual.
• Problem Resolution
• Quality Assurance
• Operational Policies, Procedures, Standards
• Management Reporting related to, but not limited to, the following areas:
1. Capacity Management
2. Configuration Management
3. Performance Management
4. Availability Management
5. Processing Operations
6. Systems and Technical Support
7. Virus or Patch Management
8. Hardware maintenance and Monitoring
9. Technical documentation
10. Asset Management
11. Technology currency
12. Server refresh reports
13. Service Level Metrics
14. Root Cause Analysis reports
• Technical Analysis and Recommendations
• Product Evaluation Reports
Leadership Competencies:
• Composure
• Customer Focus
• Decision Quality
• Interpersonal Savvy
• Listening
• Peer Relationships
• Planning
• Presentation Skills
• Process Management
• Problem Solving
• Oral & Written Communications
• Organizing
• Resource Management
• Time Management
Functional Competencies:
• Degree in Computer Science, MIS or related field of study or equivalent industry experience.
• Must have 4 or more years of directly related system administration experience
• UNIX System Administration skills as defined in the Technology and Tasks section above.
• Related UNIX training.
tuah
Active Member
- Messages
- 2,128
- Joined
- Dec 11, 2005
- Messages
- 2,128
- Reaction score
- 35
- Points
- 30
Midrange Database Administrator
Role Title: Database Administrator, Midrange Technology Unit
Database: ______________________________
Role Family: Information/Technology Solutions
Role Discipline: Systems (Midrange)
Location : Japan, China, Hong Kong, Malaysia
Overall Role Purpose:
• Responsible for installing & supporting the database software and databases and ensuring their performance, availability and security.
• Responsible for, but not limited to, the following areas relating to the day-to-day support of the databases:
1. Capacity Management
2. Configuration Management
3. Performance Management
4. Availability Management
5. Database Support
6. Patch Management, Vulnerability remediation.
7. Maintenance and Monitoring
8. Technical documentation
9. Asset Management
10. Software currency
11. Adherence to Incident, Problem & Change management process
Key Accountabilities and Responsibilities:
Technology and Tasks :
• Installing, commissioning, managing, tuning, patching, supporting, troubleshooting & performing database administration.
• Responsible for ensuring availability and performance of the databases.
• Responsible for managing the internal and external database security.
• Assist the Application team in database migrations, applying traces, etc. as required.
• Database backup and recovery.
• Work to ensure that the associated hardware resources allocated to the databases provide high resilience and performance.
• To proactively monitor database systems to ensure secure services with minimum downtime.
• Responsible for providing trend analysis to management team to enable them to make informed decisions regarding resource management.
• Responsible for improvement and maintenance of the databases to include rollout, patching and upgrades.
• Responsible for implementation and release of database changes according to agreed timescales.
• Troubleshooting skills to effect fast problem resolution.
• ITIL knowledge especially in the areas of Incident Management, Problem Management and Change Management.
• Responsible for Performance, Capacity & Availability Management.
• Familiarity with performance monitoring tools, etc.
• Possess appropriate skills in database security, vulnerability remediation, patch management.
• Setup and maintain documentation and standards
• Plan, order, install, test and maintain all database software and work with vendors & suppliers to resolve problems.
• Experience of managing multiple databases on large systems.
• Good working knowledge of UNIX & Windows Operating Systems & clustered environments
• Practical experience in monitoring and tuning a database to provide a high availability service.
People:
• Team work in a dynamic environment
• Synergizes & co-ordinates with various product lines (e.g. Applications, Network, Storage, Backups, Messaging, Security, etc) for project implementation, troubleshooting, communications, efficiency & productivity improvement.
• Provide knowledge transfer and coach new staff members.
• This position requires everyone to be part of an on-call rotation scheme, i.e. serve in a 24x7 on-call rotation. As a team member of Midrange Technology Unit, odd hours may be required on occasions.
• Strong self-sufficiency and initiative working on projects
• Good fluency in the English language with proficiency in written and verbal English communication skills
• Develops and maintains communications with staff, customer, vendors, and CSC designated account team as appropriate.
Customer:
• Serves as a liaison between Company and Customer, ensuring client satisfaction with company and product and delivery of support services
• Helping ensure Customer Satisfaction (CSAT) levels are met or exceeded.
• Helping ensure all Service Levels (SLA) are met or exceeded.
Business:
• Serves as a contact for vendors of MIDRANGE related application products, ISVs software and services.
• Investigates sources of equipment and services and reviews and renews contracts for system support, services, and products to ensure that products and services are relevant and match company standards and specifications.
• Manage the 3rd party service providers that provide such services.
• Update the Asset Management Configuration Management, Known Error, etc database as needed.
• Help introduces new technology and process improvement strategies, with an understanding of past/present computing environments.
Financial:
• Evaluates Vendor products in terms of company needs to ensure that appropriate and relevant products are obtained while maintaining cost effectiveness and company efficiency.
• Keep track of maintenance contract renewal & expiry dates.
• Prepares and recommends maintenance & refresh budgets for approval.
Typical Outputs and Deliverables:
• Maintaining a stable, secure, optimized and current platform environment.
• Working with the support functions & team to ensure all Service Levels are met or exceeded.
• Process Manuals, e.g. Account Operations Manual.
• Problem Resolution
• Quality Assurance
• Operational Policies, Procedures, Standards
• Management Reporting related to, but not limited to, the following areas:
1. Capacity Management
2. Configuration Management
3. Performance Management
4. 24 x 7 Availability Management
5. Processing Operations
6. Systems and Technical Support
7. Virus & Patch Management
8. Vulnerability Remediation
9. Hardware maintenance and Monitoring
10. Technical documentation
11. Asset Management
12. Technology currency
13. Server refresh reports
14. Service Level Metrics
15. Root Cause Analysis reports
• Technical Analysis and Recommendations
• Product Evaluation Reports
Leadership Competencies:
• Composure
• Customer Focus
• Decision Quality
• Interpersonal Savvy
• Listening
• Peer Relationships
• Planning
• Presentation Skills
• Process Management
• Problem Solving
• Oral & Written Communications
• Organizing
• Resource Management
• Time Management
Functional Competencies:
• Degree in Computer Science, MIS or related field of study or equivalent industry experience.
• Must have 4 or more years of directly related database administration experience
• Database Administration skills as defined in the Technology and Tasks section above.
• Database administration & troubleshooting certifications
Role Title: Database Administrator, Midrange Technology Unit
Database: ______________________________
Role Family: Information/Technology Solutions
Role Discipline: Systems (Midrange)
Location : Japan, China, Hong Kong, Malaysia
Overall Role Purpose:
• Responsible for installing & supporting the database software and databases and ensuring their performance, availability and security.
• Responsible for, but not limited to, the following areas relating to the day-to-day support of the databases:
1. Capacity Management
2. Configuration Management
3. Performance Management
4. Availability Management
5. Database Support
6. Patch Management, Vulnerability remediation.
7. Maintenance and Monitoring
8. Technical documentation
9. Asset Management
10. Software currency
11. Adherence to Incident, Problem & Change management process
Key Accountabilities and Responsibilities:
Technology and Tasks :
• Installing, commissioning, managing, tuning, patching, supporting, troubleshooting & performing database administration.
• Responsible for ensuring availability and performance of the databases.
• Responsible for managing the internal and external database security.
• Assist the Application team in database migrations, applying traces, etc. as required.
• Database backup and recovery.
• Work to ensure that the associated hardware resources allocated to the databases provide high resilience and performance.
• To proactively monitor database systems to ensure secure services with minimum downtime.
• Responsible for providing trend analysis to management team to enable them to make informed decisions regarding resource management.
• Responsible for improvement and maintenance of the databases to include rollout, patching and upgrades.
• Responsible for implementation and release of database changes according to agreed timescales.
• Troubleshooting skills to effect fast problem resolution.
• ITIL knowledge especially in the areas of Incident Management, Problem Management and Change Management.
• Responsible for Performance, Capacity & Availability Management.
• Familiarity with performance monitoring tools, etc.
• Possess appropriate skills in database security, vulnerability remediation, patch management.
• Setup and maintain documentation and standards
• Plan, order, install, test and maintain all database software and work with vendors & suppliers to resolve problems.
• Experience of managing multiple databases on large systems.
• Good working knowledge of UNIX & Windows Operating Systems & clustered environments
• Practical experience in monitoring and tuning a database to provide a high availability service.
People:
• Team work in a dynamic environment
• Synergizes & co-ordinates with various product lines (e.g. Applications, Network, Storage, Backups, Messaging, Security, etc) for project implementation, troubleshooting, communications, efficiency & productivity improvement.
• Provide knowledge transfer and coach new staff members.
• This position requires everyone to be part of an on-call rotation scheme, i.e. serve in a 24x7 on-call rotation. As a team member of Midrange Technology Unit, odd hours may be required on occasions.
• Strong self-sufficiency and initiative working on projects
• Good fluency in the English language with proficiency in written and verbal English communication skills
• Develops and maintains communications with staff, customer, vendors, and CSC designated account team as appropriate.
Customer:
• Serves as a liaison between Company and Customer, ensuring client satisfaction with company and product and delivery of support services
• Helping ensure Customer Satisfaction (CSAT) levels are met or exceeded.
• Helping ensure all Service Levels (SLA) are met or exceeded.
Business:
• Serves as a contact for vendors of MIDRANGE related application products, ISVs software and services.
• Investigates sources of equipment and services and reviews and renews contracts for system support, services, and products to ensure that products and services are relevant and match company standards and specifications.
• Manage the 3rd party service providers that provide such services.
• Update the Asset Management Configuration Management, Known Error, etc database as needed.
• Help introduces new technology and process improvement strategies, with an understanding of past/present computing environments.
Financial:
• Evaluates Vendor products in terms of company needs to ensure that appropriate and relevant products are obtained while maintaining cost effectiveness and company efficiency.
• Keep track of maintenance contract renewal & expiry dates.
• Prepares and recommends maintenance & refresh budgets for approval.
Typical Outputs and Deliverables:
• Maintaining a stable, secure, optimized and current platform environment.
• Working with the support functions & team to ensure all Service Levels are met or exceeded.
• Process Manuals, e.g. Account Operations Manual.
• Problem Resolution
• Quality Assurance
• Operational Policies, Procedures, Standards
• Management Reporting related to, but not limited to, the following areas:
1. Capacity Management
2. Configuration Management
3. Performance Management
4. 24 x 7 Availability Management
5. Processing Operations
6. Systems and Technical Support
7. Virus & Patch Management
8. Vulnerability Remediation
9. Hardware maintenance and Monitoring
10. Technical documentation
11. Asset Management
12. Technology currency
13. Server refresh reports
14. Service Level Metrics
15. Root Cause Analysis reports
• Technical Analysis and Recommendations
• Product Evaluation Reports
Leadership Competencies:
• Composure
• Customer Focus
• Decision Quality
• Interpersonal Savvy
• Listening
• Peer Relationships
• Planning
• Presentation Skills
• Process Management
• Problem Solving
• Oral & Written Communications
• Organizing
• Resource Management
• Time Management
Functional Competencies:
• Degree in Computer Science, MIS or related field of study or equivalent industry experience.
• Must have 4 or more years of directly related database administration experience
• Database Administration skills as defined in the Technology and Tasks section above.
• Database administration & troubleshooting certifications
tuah
Active Member
- Messages
- 2,128
- Joined
- Dec 11, 2005
- Messages
- 2,128
- Reaction score
- 35
- Points
- 30
CICS Systems Programmer
Role Title: MQ Systems Programmer, Mainframe and Midrange Unit
Role Family: Information/Technology Solutions
Role Discipline: Platform Systems
Location : Hong Kong and Malaysia
Overall Role Purpose:
• Designs and develops integrated solutions through tools, processes, and procedures to facilitate the cost effective delivery of engineering services.
• Provides planning, analysis, development and implementation of system upgrades.
• Develops validation schemes and performs testing and integration and maintenance.
• Escalates problem resolution of computer environments, systems, subsystems, and components.
• Monitors, investigates, and resolves system operation issues in accordance with standard procedures; documents and communicates resolution.
• Analyzes potential system investments and prepares supporting documentation for recommendation(s) to management; Bases results on independent assessment of current and future performance, stability, and systems management/life cycle issues.
• CICS Adminstration
Key Accountabilities and Responsibilities:
Technology and Tasks :
• Good understanding of system architecture and the installation process for a large mainframe environment
• Supports CICS software and CICS environment including design, planning, implementation, configuration and maintenance.
• Administration of CICS
• Monitoring the CICS system transactions
• Defining and maintaining CICS system tables
• Manage CICS Sub-system, CICS/VR, conversant with SMP/E, knowledge of HSM & SMS.
• Knowledge of Unix System Services and MQ.
• Conduct periodic check on the CICS Sub-System (CICS/TS) to ensure system health, in order to meet the SLA
• Support the storage group in the HSM and SMS area
• Perform CICS Upgrades and tuning
• Strong knowledge on application of PTF/Fixes
• Knowledge on Journal archiving and recovery using CICS/VR and other third party tools
• Assists with system troubleshooting to isolate and diagnose common system problems.
• Analyzes, logs, tracks, and resolves hardware/software matters pertaining to networking, connectivity issues, printers, servers, and applications to meet business needs.
• Application Testing
People:
• Coordinates with various product lines of service units, to enhance communication among various functions and to improve efficiency
• Coordinates with design groups to ensure correct implementation, and develops test plans for field validation by customers.
• Ability to work well in a team environment
Customer:
• Interacts with various lines of services, to gather and define requirements for engineering process and implementations.
Business:
• Performs and evaluates cost analyses and vendor comparisons of software and hardware systems to ensure cost effective and efficient operations.
• Measures feasibility of various approaches and makes recommendations.
• Overtime and weekend work occasionally required.
• Provide a 7x24 service on-call support.
• Ensures satisfaction through implementation of standards/policies needed to fulfill service level expectations.
Financial:
• Assists with long-range strategic planning.
• Supports both short term and long term Information Technology (IT) investment decisions as they relate to engineering technology.
Typical Outputs and Deliverables: •
• Processing of transactions
• CICS system logs as part of problem determination
• Quarterly capacity report and recommendations
• Provide daily and monthly performance monitoring reports
• Test Plans
• Functional Specifications
• Conceptual System Engineering Solutions
• Competitive Analysis of Tools
• Statistical Analysis of logs and events
• Maintain and deliver 24x7x365 environment
Role Title: MQ Systems Programmer, Mainframe and Midrange Unit
Role Family: Information/Technology Solutions
Role Discipline: Platform Systems
Location : Hong Kong and Malaysia
Overall Role Purpose:
• Designs and develops integrated solutions through tools, processes, and procedures to facilitate the cost effective delivery of engineering services.
• Provides planning, analysis, development and implementation of system upgrades.
• Develops validation schemes and performs testing and integration and maintenance.
• Escalates problem resolution of computer environments, systems, subsystems, and components.
• Monitors, investigates, and resolves system operation issues in accordance with standard procedures; documents and communicates resolution.
• Analyzes potential system investments and prepares supporting documentation for recommendation(s) to management; Bases results on independent assessment of current and future performance, stability, and systems management/life cycle issues.
• CICS Adminstration
Key Accountabilities and Responsibilities:
Technology and Tasks :
• Good understanding of system architecture and the installation process for a large mainframe environment
• Supports CICS software and CICS environment including design, planning, implementation, configuration and maintenance.
• Administration of CICS
• Monitoring the CICS system transactions
• Defining and maintaining CICS system tables
• Manage CICS Sub-system, CICS/VR, conversant with SMP/E, knowledge of HSM & SMS.
• Knowledge of Unix System Services and MQ.
• Conduct periodic check on the CICS Sub-System (CICS/TS) to ensure system health, in order to meet the SLA
• Support the storage group in the HSM and SMS area
• Perform CICS Upgrades and tuning
• Strong knowledge on application of PTF/Fixes
• Knowledge on Journal archiving and recovery using CICS/VR and other third party tools
• Assists with system troubleshooting to isolate and diagnose common system problems.
• Analyzes, logs, tracks, and resolves hardware/software matters pertaining to networking, connectivity issues, printers, servers, and applications to meet business needs.
• Application Testing
People:
• Coordinates with various product lines of service units, to enhance communication among various functions and to improve efficiency
• Coordinates with design groups to ensure correct implementation, and develops test plans for field validation by customers.
• Ability to work well in a team environment
Customer:
• Interacts with various lines of services, to gather and define requirements for engineering process and implementations.
Business:
• Performs and evaluates cost analyses and vendor comparisons of software and hardware systems to ensure cost effective and efficient operations.
• Measures feasibility of various approaches and makes recommendations.
• Overtime and weekend work occasionally required.
• Provide a 7x24 service on-call support.
• Ensures satisfaction through implementation of standards/policies needed to fulfill service level expectations.
Financial:
• Assists with long-range strategic planning.
• Supports both short term and long term Information Technology (IT) investment decisions as they relate to engineering technology.
Typical Outputs and Deliverables: •
• Processing of transactions
• CICS system logs as part of problem determination
• Quarterly capacity report and recommendations
• Provide daily and monthly performance monitoring reports
• Test Plans
• Functional Specifications
• Conceptual System Engineering Solutions
• Competitive Analysis of Tools
• Statistical Analysis of logs and events
• Maintain and deliver 24x7x365 environment
tuah
Active Member
- Messages
- 2,128
- Joined
- Dec 11, 2005
- Messages
- 2,128
- Reaction score
- 35
- Points
- 30
Senior Production Control Analyst
Role Title: Senior Production Control Analyst – IBM Mainframe
Role Family: Information/Technology Services
Role Discipline: Operations Services
Limited: No
Location : Hong Kong, Malaysia, China and Japan
Overall Role Purpose:
• Responsible to ensure that all production operations is running in optimum state.
• Responsible to ensure that production jobs are properly scheduled and that there is no conflicts in batch job processing and batch resources.
• Provides reports on production success/failures, and ensures there is appropriate follow-up reports on all production incidents.
• Ensures that production incidents are logged and resolved in shortest time possible.
• Acts as the point of contact for operators to escalate production issues.
• Ensures that the operations shift team comply with all checklists and sign-offs that are required for the operations.
• Manage all necessary job control documents and ensure the integrity of production systems programs and data. Define and update schedules for proper system execution.
• Responsible to escalate any breaches or non-compliances to the Shift Supervisor or Operations Manager.
Key Accountabilities and Responsibilities:
Technology:
• Understands the IBM Mainframe environment
• Understands the software and hardware used in this environment, especially relating to batch operations and backup operations.
• Uses complex, multi-platform, multi-software, multi-hardware systems to ensure quality service and effective approaches.
• Must have relevant experience in backups and batch operations in appropriated platforms, and strong hands-on experience in infrastructure platforms.
People:
• Coordinates with various operational lines of service units including operators, product lines, off-site vendors, to enhance communication among various functions and to improve efficiency.
• Develops and maintains communications with staff, customer, vendors, and CSC designated account team and sharing of best practices and standards.
Customer:
• Works with customer to enhance delivery of service through effective monitoring of programs, process improvement, and problem prevention/resolution initiatives.
• Ensures satisfaction through implementation of standards/policies needed to fulfill service level expectations.
Business:
• Works with staff, vendors, customers, and internal/external experts to improve processes and standards.
• Ensures all regulatory and security standards are maintained.
• Introduces new process improvement strategies, with an understanding of past/present scenarios.
• Manages 24x7x365 operations
Financial:
• Ensures customer commitments, satisfaction, quality, schedule, and performance goals are met.
Typical Outputs and Deliverables: •
• Operations checklists
• Media inventories
• Backup & restore schedules
• Process Manuals
• Problem Resolution
• Quality Assurance
• Service Level Metrics
• Core Policies/Procedures/Standards
Role Title: Senior Production Control Analyst – IBM Mainframe
Role Family: Information/Technology Services
Role Discipline: Operations Services
Limited: No
Location : Hong Kong, Malaysia, China and Japan
Overall Role Purpose:
• Responsible to ensure that all production operations is running in optimum state.
• Responsible to ensure that production jobs are properly scheduled and that there is no conflicts in batch job processing and batch resources.
• Provides reports on production success/failures, and ensures there is appropriate follow-up reports on all production incidents.
• Ensures that production incidents are logged and resolved in shortest time possible.
• Acts as the point of contact for operators to escalate production issues.
• Ensures that the operations shift team comply with all checklists and sign-offs that are required for the operations.
• Manage all necessary job control documents and ensure the integrity of production systems programs and data. Define and update schedules for proper system execution.
• Responsible to escalate any breaches or non-compliances to the Shift Supervisor or Operations Manager.
Key Accountabilities and Responsibilities:
Technology:
• Understands the IBM Mainframe environment
• Understands the software and hardware used in this environment, especially relating to batch operations and backup operations.
• Uses complex, multi-platform, multi-software, multi-hardware systems to ensure quality service and effective approaches.
• Must have relevant experience in backups and batch operations in appropriated platforms, and strong hands-on experience in infrastructure platforms.
People:
• Coordinates with various operational lines of service units including operators, product lines, off-site vendors, to enhance communication among various functions and to improve efficiency.
• Develops and maintains communications with staff, customer, vendors, and CSC designated account team and sharing of best practices and standards.
Customer:
• Works with customer to enhance delivery of service through effective monitoring of programs, process improvement, and problem prevention/resolution initiatives.
• Ensures satisfaction through implementation of standards/policies needed to fulfill service level expectations.
Business:
• Works with staff, vendors, customers, and internal/external experts to improve processes and standards.
• Ensures all regulatory and security standards are maintained.
• Introduces new process improvement strategies, with an understanding of past/present scenarios.
• Manages 24x7x365 operations
Financial:
• Ensures customer commitments, satisfaction, quality, schedule, and performance goals are met.
Typical Outputs and Deliverables: •
• Operations checklists
• Media inventories
• Backup & restore schedules
• Process Manuals
• Problem Resolution
• Quality Assurance
• Service Level Metrics
• Core Policies/Procedures/Standards
tuah
Active Member
- Messages
- 2,128
- Joined
- Dec 11, 2005
- Messages
- 2,128
- Reaction score
- 35
- Points
- 30
Shift Supervisor
Role Title: Shift Supervisor – AS400 & Midrange
Role Family: Information/Technology Services
Role Discipline: Operations Services
Limited: No
Location : Hong Kong, Malaysia, China and Japan
Overall Role Purpose:
• Responsible to lead the operators and shift leaders in performing all the day-to-day routine and ad hoc tasks that are scheduled.
• Responsible to define and update the shift duty roster for all shifts.
• Responsible as the 2nd level of escalation for batch and backup incidents.
• Responsible to participate in audits of batch and backup/restore operations.
• Responsible for all documentation including updates, availability, security and accessibility.
• Acts as the point of contact for shift leaders
• Ensures that the operations shift team comply with all checklists and sign-offs that are required for the operations.
• Ensures that the operations shift team log and track all internal incidents relating to batch or backup/restore.
• Manage all necessary job control documents and ensure the integrity of production systems programs and data. Define and update schedules for proper system execution.
• Responsible to escalate any breaches or non-compliances to the Operations Manager.
Key Accountabilities and Responsibilities:
Technology:
• Understands AS400 and Unix operations.
• Understands the software and hardware used for batch.
• Uses complex, multi-platform, multi-software, multi-hardware systems to ensure quality service and effective approaches.
• Must have relevant experience in backups and batch operations in appropriated platforms, and strong hands-on experience in infrastructure platforms.
People:
• Coordinates with various operational lines of service units including operators, product lines, off-site vendors, to enhance communication among various functions and to improve efficiency.
• Develops and maintains communications with staff, customer, vendors, and CSC designated account team and sharing of best practices and standards.
Customer:
• Works with customer to enhance delivery of service through effective monitoring of programs, process improvement, and problem prevention/resolution initiatives.
• Ensures satisfaction through implementation of standards/policies needed to fulfill service level expectations.
• Maintains strong customer relationships through regular communications with the designated account team.
Business:
• Works with staff, vendors, customers, and internal/external experts to improve processes and standards.
• Ensures all regulatory and security standards are maintained.
• Introduces new process improvement strategies, with an understanding of past/present scenarios.
• Manages 24x7x365 operations
Financial:
• Develops annual expenditures for media procurement
• Ensures customer commitments, satisfaction, quality, schedule, and performance goals are met.
Typical Outputs and Deliverables: •
• Operations checklists
• Media inventories
• Backup & restore schedules
• Process Manuals
• Problem Resolution
• Quality Assurance
• Service Level Metrics
• Core Policies/Procedures/Standards
Role Title: Shift Supervisor – AS400 & Midrange
Role Family: Information/Technology Services
Role Discipline: Operations Services
Limited: No
Location : Hong Kong, Malaysia, China and Japan
Overall Role Purpose:
• Responsible to lead the operators and shift leaders in performing all the day-to-day routine and ad hoc tasks that are scheduled.
• Responsible to define and update the shift duty roster for all shifts.
• Responsible as the 2nd level of escalation for batch and backup incidents.
• Responsible to participate in audits of batch and backup/restore operations.
• Responsible for all documentation including updates, availability, security and accessibility.
• Acts as the point of contact for shift leaders
• Ensures that the operations shift team comply with all checklists and sign-offs that are required for the operations.
• Ensures that the operations shift team log and track all internal incidents relating to batch or backup/restore.
• Manage all necessary job control documents and ensure the integrity of production systems programs and data. Define and update schedules for proper system execution.
• Responsible to escalate any breaches or non-compliances to the Operations Manager.
Key Accountabilities and Responsibilities:
Technology:
• Understands AS400 and Unix operations.
• Understands the software and hardware used for batch.
• Uses complex, multi-platform, multi-software, multi-hardware systems to ensure quality service and effective approaches.
• Must have relevant experience in backups and batch operations in appropriated platforms, and strong hands-on experience in infrastructure platforms.
People:
• Coordinates with various operational lines of service units including operators, product lines, off-site vendors, to enhance communication among various functions and to improve efficiency.
• Develops and maintains communications with staff, customer, vendors, and CSC designated account team and sharing of best practices and standards.
Customer:
• Works with customer to enhance delivery of service through effective monitoring of programs, process improvement, and problem prevention/resolution initiatives.
• Ensures satisfaction through implementation of standards/policies needed to fulfill service level expectations.
• Maintains strong customer relationships through regular communications with the designated account team.
Business:
• Works with staff, vendors, customers, and internal/external experts to improve processes and standards.
• Ensures all regulatory and security standards are maintained.
• Introduces new process improvement strategies, with an understanding of past/present scenarios.
• Manages 24x7x365 operations
Financial:
• Develops annual expenditures for media procurement
• Ensures customer commitments, satisfaction, quality, schedule, and performance goals are met.
Typical Outputs and Deliverables: •
• Operations checklists
• Media inventories
• Backup & restore schedules
• Process Manuals
• Problem Resolution
• Quality Assurance
• Service Level Metrics
• Core Policies/Procedures/Standards
