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Account 115554, ticket 61755411 for EURJPY 0.12 lot, how could this lot make a loss of USD17,120? Account 56854, ticket 61755410 for EURJPY 0.01 lot, how could this lot make a loss of USD1,426.66?
kinldy please remove this loss
supposed not to be closed and with this loss of amount
my account is not cent account
Kolesnikov Ilya | 08:08
There was gap so why your LS price slipped
Please read about gap here -
https://www.exness.com/forex/specifications
orders that fall in the price gap, for which the following rule applies: if the price specified in the pending order falls into the gap, and the difference (absolute value) in points between the first market quote (after the gap) and the price of the order is equal to or exceeds a certain number of points (gap level) for a particular instrument, such an order will be executed at the first market quote that follows the gap. In all remaining cases the order execution price will correspond to the price specified in the order.
ME | 08:08
no, you are not correct
you never check and read
Kolesnikov Ilya | 08:10
You can check comment to your closed order 61755411 and you wil lsee that there was stop out ever hing was executed properly
Me | 08:10
Sell 0.12 lot EURJPY at 121.68, closed at 122.32, just 64 pips, how could make loss of usd 17k?
my account is standard
with 0.12 lot, how to make loss of that amount
definately is your server problem
and you are not professional at all to check but to tell me due to market gap