Dear Yes customers,
We started Yes with the determination to bring positive change to Malaysia. The response has been fantastic.
We realize the performance of our Yes website (
www.yes.my) has impacted our ability to serve you online. And it is not up to our standard. We have been all-hands on deck to work with our operations partner, Cisco, to restore the service level of our website and to improve its performance.
While we are heartened by the strong response to pre-registration, the loading of a small percentage of pre-registered Yes IDs was inadvertently slowed down.
Yes 4G network and Yes services have been working smoothly. Many have said “yes” and are giving us positive reviews, validating our claim to deliver 3 – 5 times the speed of 3G.
We value the trust you’ve given us and have decided that our early adopters must be rewarded. This is what we are doing:
For all Yes customers registered before Dec 19th 2010:
* We offer you complimentary data services, up to 10GB per Yes ID on our network, from the launch day until Dec 19th 2010. Data billing will begin on Dec 20th 2010. However, charges still apply for our Yes 018 telephony services (voice and SMS).
For all pre-registered customers only:
* We will also extend the activation deadline until Dec 12th 2010. Those activated Yes IDs will be entitled to enjoy complimentary data services until Dec 19th 2010 as well.
Our IT retail partners (
www.yes.my/itpartners) along with our Yes Stores in Lot 10 Shopping Centre and KL Sentral Station are looking forward to serving you.
We have said at our launch last Friday that as a new company we will learn and grow – and we will do so quickly. Our network team is actively expanding our coverage and we will update you along the way. Rest assured that we are fully committed to drive positive change. The journey has just begun.
Thank you for your support!
Best regards,
Your Friends at Yes
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