StuUngar
Fun Poster
- Messages
- 270
- Joined
- Mar 12, 2013
- Messages
- 270
- Reaction score
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- Points
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Assalamualaikum
Saya berkerja di salah sebuah company IT di Cyberjaya, buat masa sekarang ade kekosongon untuk jawatan Messaging and Collab Engineer, untuk kelayakan
sila rujuk di bawah, kepada yang berminat sila pm, saya akn bg email address untuk forward resume
ada apa2 pertanyaan direct pm me okay !
Job Description
Messaging and Collaboration Engineer-1499642
-
· Investigate and diagnose the incident accurately and effectively
· Define an action plan for detailed diagnosis with the aim to resolve the incident and restore normal service as soon as possible
· Efficient usage of technical scripts, diagnostic tools and a known error database is required
· Troubleshooting and implementation of solution in conjunction with vendor and 3rd party support
· Regularly update the incident record with actions and follow specific processes for communication
· Implement workaround or solution to fix the problem, document the fix into known error database
· Ensure all cases are acted upon conscientiously and in the framework expected according to the SLA.
· Provide clear and unambiguous communication within workflow tool with frequent and timely updates.
· Trigger escalation process immediately if required
· Attend conference call during high severity incident; be clear and responsive during communications
· Detect and initiate problem record, including initial categorization, classification and prioritization
· Prepare change plan and working closely with Change Management Team for approval
· Build strong working relationship with team members
· Seek to with more experienced team members to ensure continual learning and skills improvement
· Maintain a good awareness of the customers’ business and in-depth knowledge of the customer’s environment and support processes
· Be proactive to anticipate issues or situations which impact service availability and critical response time, and take necessary mitigation steps escalating to management’s attention, where appropriate
Education and Experience Required:
• Bachelor's Degree in Computer Science, Engineering, or related field.
• Typically 2 - 5 years of relevant experience.
• Operational outsourcing experience.
• Global customer remote management experience.
• Great team player. Ability and willingness to motivate and support others
• Understand ITSM/ITIL process. Prefer ITIL trained
Knowledge and Skills Required:
· Knowledge on Messaging and Collaboration Systems
o MS Exchange
o MS SharePoint
o Office 365
· Added advantage on below knowledge
o MS Active Directory
o MS PowerShell/VBScript
o Messaging Migration
o Collaboration Migration
Saya berkerja di salah sebuah company IT di Cyberjaya, buat masa sekarang ade kekosongon untuk jawatan Messaging and Collab Engineer, untuk kelayakan
sila rujuk di bawah, kepada yang berminat sila pm, saya akn bg email address untuk forward resume
ada apa2 pertanyaan direct pm me okay !
Job Description
Messaging and Collaboration Engineer-1499642
-
· Investigate and diagnose the incident accurately and effectively
· Define an action plan for detailed diagnosis with the aim to resolve the incident and restore normal service as soon as possible
· Efficient usage of technical scripts, diagnostic tools and a known error database is required
· Troubleshooting and implementation of solution in conjunction with vendor and 3rd party support
· Regularly update the incident record with actions and follow specific processes for communication
· Implement workaround or solution to fix the problem, document the fix into known error database
· Ensure all cases are acted upon conscientiously and in the framework expected according to the SLA.
· Provide clear and unambiguous communication within workflow tool with frequent and timely updates.
· Trigger escalation process immediately if required
· Attend conference call during high severity incident; be clear and responsive during communications
· Detect and initiate problem record, including initial categorization, classification and prioritization
· Prepare change plan and working closely with Change Management Team for approval
· Build strong working relationship with team members
· Seek to with more experienced team members to ensure continual learning and skills improvement
· Maintain a good awareness of the customers’ business and in-depth knowledge of the customer’s environment and support processes
· Be proactive to anticipate issues or situations which impact service availability and critical response time, and take necessary mitigation steps escalating to management’s attention, where appropriate
Education and Experience Required:
• Bachelor's Degree in Computer Science, Engineering, or related field.
• Typically 2 - 5 years of relevant experience.
• Operational outsourcing experience.
• Global customer remote management experience.
• Great team player. Ability and willingness to motivate and support others
• Understand ITSM/ITIL process. Prefer ITIL trained
Knowledge and Skills Required:
· Knowledge on Messaging and Collaboration Systems
o MS Exchange
o MS SharePoint
o Office 365
· Added advantage on below knowledge
o MS Active Directory
o MS PowerShell/VBScript
o Messaging Migration
o Collaboration Migration
