Evgenia Dakhno | 17:55
Hello, my name is Evgenia Dakhno. Thank you for contacting EXNESS. How may I assist you?
loco | 17:55
can u pls check, account 43688i request for security system change.
i already sent an email
when can it be done?
Evgenia Dakhno | 17:56
Wait for a while, please.
Evgenia Dakhno | 17:59
Tell me, please, why You can not restore Your e-mail
loco | 18:00
what do you mean by cannot restore my email
i have no problem with my email
i want to change the security system because i cannot make withdrawal, since i did not save the key file
i want to change to SMS/phone security system
Evgenia Dakhno | 18:02
Tell me,please, if You lost Your keyfile how did You deposit to account?
loco | 18:03
deposit dont need to use key filei deposit via introducing broker
local
Evgenia Dakhno | 18:04
In order to deposit to account now You should enter keyfile
loco | 18:05
i did not, how come my local introducing broker did not ask for my key file
Evgenia Dakhno | 18:06
In order to log in to personal area first time You should enter keyfile
loco | 18:06
i couldn't remember using any key file
can't you just change the security system?
i don't have the key file
Evgenia Dakhno | 18:08
Sorry, but You already use Your account and made deposits , so we do not change Your security type to SMS. it is our rule。
loco | 18:09
but i can't withdraw like this
the key file is given only once, and i did not save it
does it mean i cannot withdraw forever?
loco | 18:10
pls help
Evgenia Dakhno | 18:10
in order to log in to personal area You generated user code using keyfile and You can did it only with keyfile
loco | 18:11
i don;t have it
now i cant make withdrawal
Evgenia Dakhno | 18:12
Unfortunately, we do not change security type