alisya
Active Member
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- Dec 3, 2008
- Messages
- 2,133
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Salam Semua
Sori sebab terpaksa menggunakan fake id sbb id sebelum ni da kena ban.
First of all saya nak minta maaf banyak2 kalau tindakan saya ni mengguris perasaan mana2 pihak. Saya tau yang tindakan saya kurang cerdik, tetapi saya juga terpaksa berbuat sesuatu apabila saya merasakan yang account saya terancam apabila ditutup secara tiba tiba. Apabila saya rujuk masalah ni ke backoffice, jawapan yg diberi amat tidak memuaskan. Saya sudah menghantar email kpd backoffice 2 kali dan saya mendapat jawapan yang sama. Oleh sebab itu, saya berasa jawapan yg diberi tidak menunjukkan betapa seriusnya masalah yang saya alami, sebab itu saya buat komen kat merata tempat. Tujuan saya bukanlah ingin membuat provokasi tetapi sebagai alert kepada trader lain agar lebih berhati-hati agar trader tidak mengalami kejadian seperti saya.
2nd, saya ingin mengucapkan jutaan terima kasih kepada wakil xemarkets terutama ib moshed dgn fauzifx sebab bertungkus lumus menolong saya dalam menyelesaikan hal ini. Ucapan terima kasih juga kepada backoffice xemarkets sebab membuat keputusan win2 situation. Saya amat2 menghargai keputusan yang diberi dan sebab kepercayaan yang diberi oleh xemarkets terhadap saya, maka saya tidak akan menggunakan lagi script yg sama di masa akan datang. BTW, saya harap agar saya sendiri dan orang ramai boleh mengambil pengajaran daripada kejadian ini. Saya rasa nama baik xemarkets sendiri akan terus terjaga kerana xemarkets sedia melayan kerenah pelanggan dan menghargai pelanggan sedia ada.
Dear Mr.Siddiq,
Thank you for your reply and cooperation . I am glad that you understand the reason behind our actions . Kindly understand that our actions have only safety of our client's trades in mind and we were forced to block your account immediately .
Moreover , I have come to conclusion that I should take your side and believe your assurance that you were not aware on the negative impact on our server by mentioned EA / script . It seems to be only fair and rightful to reactivate you account upon your promise that in the future you will not use mentioned EA / script in order to execute your trades .
Base on that facts I have decided to nullify all illegitimate trades on your account 28963 :
14719185 , 12439035 ; which will in effect recover 119 $ (31 $ / -150 $) and deducted previously bonus of 61.35 $ in your account . Additionally I have decided to reimburse your account of all the losses (not profits - those belong to you and we will recognize those in good faith) occurred on event of forced closing your account , which in total stand for 129.09 $ - I am sure you can fully appropriate that .I cannot reverse the processed refund of funds 846.83 $.
In the future I cannot promise you that we will not take immediate actions , where we see the point to do so , in order to protect the quality of our execution , however , I can promise you that in all the cases , we always review them and come to the fair and transparent resolutions , ever in good faith , like I believe in your case. I am sure that you find my assessment of your case to your satisfaction and in order.
In case of any doubts / questions / problems , please do not hesitate to contact me directly anytime.
Kind Regards,
Now xemarkets, that's why I stay with you for 9 months, because you guys simply appreciate your client.paid
paid
sy pernah alami perkara yg hampir sama, tp dgn bantuan dari masta pojie dan masta moshed,semuanya sudah settle dan membuatkan sy lebih yakin dan syok trade bersama xemarkets
dengan bonus 100% welcome bonus mmg terbaek!