RMteam
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- Nov 20, 2006
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laverage dah kembali normal happy trading guys
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Pavel Kulakov — EXNESS Support | 15:34 | Today
Status changed: Unapproved ➝ Open
Dear Client!
At 12:30 on 26 of April a group of news was issued regarding USD, which caused fast market movement.
At that time order #67242493 hit the SL level, and actual market price jumped right to 1.30323, there was a gap.
According to the regulations of gap execution(https://www.exness.com/forex/specifications), the order will be executed at the first market quote in case the price set in the pending order hits the gap and the difference between the first market quote (after the gap) and the order price will equal or exceed a definite pips quantity (gap-level) for the definite instrument.
In this case difference was 15.1 points, which exceeds gap level for the EURUSD, therefore order was executed at first available price, with slippage.
Thus, no execution or quotation errors of any kind during this order processing were found.
May i remind you that slippages are not set up against trader, it is necessary measure when dealing with pending orders.
They may cause extra loss in case of SL, pending stop orders and extra profit in case of TP, pending limit orders.
Sy pernah alami nasib yang sama di broker sebelah...dia makan sampai MC saya punya akaun..masa tu rugi 500usd..tapi boleh refund..


Mcm tuan haudli cakap sblm ni. Kami pun x dpt nk fight benda ni sebab dah termaktub dlm rules exness sebab diaorg mmg berkeras hati. Sama mcm kes leverage 1:200 pada hujung minggu. Dari dulu lagi mmg mcm tu, takda ruang buat para trader. Apa yg boleh buat nyatakan ketidakpuas hati dkt fdr cysec,fpa dll.. Ini juga pentimg buat broker dan client baru yg nak mendaftar agar alert yg exness sememangnya x mesra news.


