13:27 Michael Barkov has joined the chat.
Michael Barkov | 13:27
Hello, my name is Michael Barkov. Thank you for contacting EXNESS. How may I assist you?
mohd Haudli | 13:28
1xxx5 cannot make any wdrawal, can you help to check what happen to this account?
he already send an email
Michael Barkov | 13:30
Yes, sir, 101825 request is already under process - I've had a conversation with account's owner just before. Our Technical department will reply him in next 2-3 hours, 24 hours max.
mohd Haudli | 13:32
sir,, also i wish to know what procedure you have for client who wish to change from sms code to email code
some from malaysian client using celcom line have problem to receive sms code to make wdrawal
Michael Barkov | 13:34
According to our Client agreement, personal data (including security type) can not be changed.
We do know about problems with celcom, our Technical department is in contact with our SMS provider.
So, please, ask your clients to contact us if they have any problems.