bkk_88
Junior Member
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- Mar 14, 2011
- Messages
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tt, tolong bg requirements for below posts:
I/T Operations Analyst I – (1008VDQH)
Sustainment Support Engineer – (1008VFFI)
Technical Analyst I – (1008VI9B)
thanks..
Job Description
I/T Operations Analyst I-1008VDQH
Description
The Telecom Expense Management analyst will be responsible for providing recurring invoice analysis and for validating telecom services. The ideal candidate would have experience with several telecommunication services and with identifying billings errors that lead to cost savings.
Duties and Responsibilities:
• Conduct review and analysis of Network Telecom Accounts and Invoices with the goal of finding cost savings opportunities
• Streamline process to receive invoices from Carriers and review invoices for payment
• Reconcile all invoices and services against inventory and contract database
• Review assurance test results related to billing errors or discrepancies
• Sign off on monthly invoices and deliver report to Finance in a timely fashion
• Interface with Tangoe CommCare application for reporting, researching, validating invoices and creating disputes
• Work with carriers to resolve disputes or confirm credits
• Maintain and manage good vendor and carrier relationships
• Attend recurring meetings with vendors and carriers
• Maintain good working relationship with IT Finance Analysts and Network Engineers
• Participate in all required projects, provide updates and deliverables in a timely manner
• Develop thorough understanding of Network Telecom Processes related to provisioning, billing and contracts
Qualifications
3-5 years IT experience
Job
Information Technology - Operations Analysis
Primary Location
AP-MY-Cyberjaya
Schedule
Full-time
Shift
Day Job
Job Description
Sustainment Support Engineer-1008VFFI
Description
Responsibilities:
• Manage server sustainment activities in Production and Non-Production environments
• Performs pre-production audits to ensure standards compliance
• Patch deployment for Linux and Windows Servers globally
• Assures production infrastructure adhere to published engineering processes
• Recommend scalability, capacity and performance as solution grows
• Performs Root Cause Analysis for issues that caused severe downtime for global servers
• Conducts production stabilization efforts to reduce downtime on servers located globally
• Analyze and provide innovative system support solutions
• Enforces global system engineering standards and best practices
• Guides and consults customers with the definition of realistic requirements
• Illustrates technical concepts in business terms
• Assist team in all possible ways
Job
Information Technology - Systems Engineering
Primary Location
AP-MY-Cyberjaya
Schedule
Full-time
Shift
Day Job
Job Description
IT Technical Analyst
Description
We are looking for individuals to join the APJ IT Site Services Root Cause Analysis Support team. He or She is expected to analyze data obtained from our problem management tool, find the repetitive pattern and eliminate issues at the root level to prevent the issues from repeating itself. He or She must have an analytical mind, perseverance behavior, strong technical skills and good teamwork.
Duties
Pull and analyze data from systems of record on a weekly basis
Aiming performance improvement measures at root causes
Troubleshoot computer problems and determine source of computer problems (hardware, software, user access, etc.).
Able to work cross functionally with various IT Organization to determine process and systems issues.
Effectively analyze must known causal relationships between the root cause(s) and the defined problem
To track and monitor repetitive issues
To document and publish found root cause of Severity 3, 4 and 5 issues to knowledge systems and shared folders
Provide coaching, guidance and point of escalation to other team members.
Serve as liaison between users and the technology department to resolve issues.
Applies advanced functional or technical knowledge to do his or her job at a high level of accomplishment
Functional/technical requirements:
Advanced knowledge of Windows Operating Systems installations and configurations
Advanced knowledge of Desktop and Notebook Hardware fundamentals and hardware troubleshooting skills.
Intermediate knowledge of Microsoft Office and Communication applications (Outlook, IM, SharePoint, etc)
Intermediate knowledge of Network and Voice troubleshooting skills
Intermediate knowledge of Server and Storage Platform troubleshooting skills
Expected to learn and apply Level 2 knowledge to support Dell software application with necessary training provided on the job.
High attention to detail.
Able to work independently and off-office hours when required
Demonstrates an active interest in enhancing current skills and learning new ones;
Qualifications
Diploma or Degree in an IT related field.
1-3 years of professional hands-on experience preferably in Client, Server and Network (or years directly related to I/T or functional area)
Strong Communication skills and is customer focus.
MCSE certification or other professional certification recommended.
ITIL Foundation certification recommended.
CCNA certification recommended
Job
Information Technology - Technical Analysis
Primary Location
AP-MY-Cyberjaya
Schedule
Full-time
Shift
Rotating
