Customer Care Associate (Permanent Position)

[linachristina]

RESPONSIBILITIES:

To be a one stop shop to all consumer banking customers by providing accurate & timely information

on product & service, relevant to their needs.

• Assist customer in fulfilment of their transaction or servicing request via telephone

• Achieve first call resolution in all customer interaction, where possible

• Promote the use of automated channels and its benefits to customers

• Acquire new business by proactive tag on & generate new sales opportunities

• Leverage on continuous improvement journey by proposing & giving suggestions/

recommendation on workflow implementation & productivity Improvements.

BENEFITS:

• RM 2300 High starting salary for fresh graduates

• Additional RM1,250 Monthly Incentive paid up to performing scorecards

• Additional RM 200 Fixed allowance for handling Singapore markets

• Additional RM 200 Language Allowance for Mandarin Speakers

• First salary increment after 9 months of service (subject to performance)

• Second salary increment and career progression to the next grade after 18 months (subject

to performance)

• Permanent position with full benefits ie. Medical/ Dental/Optical Benefits/ Personal

Accident Coverage

• Incremental Annual Leave

• Incremental EPF & SOCSO

• Staff Credit Card

• Shift Allowance (subject to approval and the requirements on day to day business)

• Overtime (subject to approval and the requirements on day to day business)

• Exclusive Training –D1R, Incubation, Needs Based Learning

REQUIREMENTS

• SPM with working experience in a Contact Centre environment or Customer Service with

Banking & Finance or any related industry

• Fresh graduates/SPM/Diploma/Degree: credits in BM, English and Mathematics

• Ability to converse fluently in English

• Ability to converse in Mandarin is an added advantage; additional language allowance for

Mandarin speaking candidates will be provided

• Able to work on rotational shifts including late nights, weekends & public holidays

• Outstanding customer services skills; Highly customer focussed, with a desire to resolve each

customer’s issue

• PC skills in Windows Environment and MS Office application (Outlook, Word, Excel)

• Typing proficiency of 35 wpm and accurate data entry skills

• Basic knowledge of banking business/financial service (Deposit, Credit Card, Loans)

• Strong interpersonal skills

• Ability to manage difficult customer situation

Should you need any clarification please call us.


Thanks & Regards,

Amy Andrew
Recruitment Consultant


HP | +6 010 231 3071

E | [email protected]

W | www.ZealousAsiaPacific.com