On the fixed-rate option specifically: the 10-minute clock starts when the order is created, not when you send. Worth having the sending wallet open first.
Worth flagging since it comes up: deposit addresses here are generated per order, not per user. An address from a previous swap belongs to that completed order — don't send to it again expecting it to route. Always copy the address from the order page you're currently in.
NEVER reuse an old deposit address It belongs to a completed order There's no account to top up Always copy from your current order page
For anyone consolidating leftover balances: run the network fee against the amount before you create the order. Below a certain size the fee eats more than the dust is worth, and that threshold shifts a lot depending on the chain and current congestion. CHECK THIS FIRST Current network fee on the sending chain vs. the balance you're moving Fee bigger than the dust? Don't move it
Block explorer links show up on the order page as the transaction moves — worth actually opening them. Confirmations gate everything else, and checking the amount and destination against your order catches paste errors while they're still fixable.
Also the quickest way to tell whether a pending deposit is stuck on fees rather than on our end.
Fair comparison point that comes up here a lot: instant swaps aren't trying to replace an exchange with an order book. Different transaction shapes. Trading, fiat, and holding belong on a CEX; one-off conversions and cross-chain moves are where a swap makes more sense.
Quick note for anyone landing on the thread this month: there's no account anywhere in the flow, which means the order inquiry code issued when you create a swap is the only way to check status or raise it with support later. Save it before you close the tab.
Reminder given the usual volume of impersonation in this space: nobody from CCE Cash will DM you first, and support will never ask for a seed phrase, private key or password.
There's also only ever one deposit address per order and it's on your order page — any message asking you to send to a separate "verification" address is a scam.
Since it comes up whenever the network is busy: zero confirmations means your transaction hasn't been included in a block yet, which is a fee issue rather than anything on the exchange side. Once it's included, the pace belongs to the chain.
Point that catches people converting stablecoin income: USDT on Tron and USDT on Ethereum are separate assets for sending and receiving purposes despite the shared ticker. Confirm which network the payment actually arrived on before creating the order.
JULY RECAP
Fixed vs Floating rates
Open your wallet before creating the order
NEVER reuse an old deposit address
It belongs to a completed order
CHECK THIS FIRST
cce.cash
