The Room
Legendary Member
- Messages
- 11,068
- Joined
- Feb 18, 2018
- Messages
- 11,068
- Reaction score
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won my Tribunal case against Proton. My car still vibrates.
31 service centre visits. 2 Tribunal sessions. 30+ hours of phone calls. And it's still not fixed.
Proton told me it was my tyres. I changed them. The vibration is still there.
This is my Proton X70 story — 23 months and counting.
October 2024 — Car delivered. Problems started almost immediately: roof rack cover flaring, brake pedal vibration, brake screeching, wiper noise, left rear knocking, air-cond hissing.
November 2024 — Brake pedal sank to the floor. The car died coming out of a junction.
Dec 2024 – Jan 2025 — Brake lines flushed. Rotors and pads replaced.
September 2025 — Steering rack knocking. Seat ticking. Dashboard rattling.
October–December 2025 — Steering rack replaced. Clock spring replaced. Steering became asymmetrical. Brakes started screeching again. Steering still produce knock sound
January 2026 — Proton emailed to say they would no longer entertain my case as all of those are within the specs
April 2026 — I won my Tribunal case. Proton was ordered to repair the car within 14 days.
April–July 2026 — Instead, I waited. Proton said they were waiting on parts. Two months passed before any repair happened.
July 2026 — Steering rack and engine mounting finally replaced. I collected the car with worse problems than before — heavier cabin and floor vibration, and the steering knock now came more often and hit harder than it ever had before the repair. I was told the new engine mount just needed to "break in."
August 2026 — Proton HQ inspected the car. Their own service team confirmed there is vibration on the floorbase. Their explanation? Tyres. ~20% tread left. No further diagnosis until I replaced them.
September 2026 — I replaced two tyres with premium Continental UX7s, at my own expense.
The vibration is still there.
The floor still vibrates. The steering still knocks — more often, and harder, than before July. The dashboard still rattles.
I know how a 3-cylinder engine with a 7DCT feels — it's a different character to a 4-cylinder, and that's never been my complaint. I drove within what I'd call normal tolerance for months before the replacement. The vibration and the worsened knocking I'm describing started only after Proton replaced the steering rack and engine mounting in July 2026.
31 service centre visits.
2 Tribunal sessions.
30+ hours of phone calls.
Countless emails, holidays, and days off — days I could have spent with my newborn and my toddler instead of standing in a service bay.
I'm not asking for a 4-cylinder driving experience. I'm asking Proton to fix my car properly, in one go, so I don't have to keep giving up family time and off days chasing a repair that should have been done right the first time.
Every date, email, invoice, and the Tribunal award referenced here is on record.
Two years in. Still the same nightmare.
I am tired – both physically and mentally. I am worried that I could develop a mental illness on this.
Every single item on this list needed a fight of its own — just to be acknowledged, let alone fixed:
Brake screeching (solved) — Called "normal." I drove my brand-new car to any eatery with people staring at the noise. I had to keep appealing before they agreed to replace it. (solved)
Brake pedal sinking + car dying at a junction — I was told that unless the pedal sank during their test drive, they'd need to keep the car for their staff use until it happened again. I went to a different service centre instead — they did a brake bleed. (solved)
Air-cond bubbling noise — Dismissed as "normal expansion." It was loud and constant. It took months of pushing before they agreed to fix it. (solved)
Unexplained "tik-tik" noise — Denied outright. Months of persistence later, they finally traced it to the driver's seat. (solved)
Steering grinding noise — Turned out to be caused by the clock spring replacement, which left the steering asymmetrical between left and right turns. (solved)
Steering asymmetry — More turns to lock left than right. Called "normal" — until I proved the difference against their own demo car. Only then did they run a computer reset, which fixed it. (solved)
Steering knocking noise — They said they couldn't hear it, despite repeated emails with video proof. It only got acknowledged after I insisted the foreman ride in the car with me — and I filmed him hearing it himself. (Pending)
Floorbase vibration — Blamed on tyre wear, 20% tread remaining, at just over 17,000km. I replaced the tyres with Continental UX7s. It fixed nothing. (Pending)
I am sharing my experience and the issues with my car not with the intention of blaming, attacking, or pointing fingers at Proton or any individual.
My main purpose is simply to seek opinions, suggestions, and possible solutions from the community so that I can hopefully identify and resolve the problem properly and permanently in one go.
As the vehicle is still under warranty, I have been advised to avoid carrying out repairs or diagnosis at outside workshops, as doing so may potentially affect my warranty coverage. Therefore, I am relying on the authorised service centre and Proton to diagnose and resolve the issue.
31 service centre visits. 2 Tribunal sessions. 30+ hours of phone calls. And it's still not fixed.
Proton told me it was my tyres. I changed them. The vibration is still there.
This is my Proton X70 story — 23 months and counting.
October 2024 — Car delivered. Problems started almost immediately: roof rack cover flaring, brake pedal vibration, brake screeching, wiper noise, left rear knocking, air-cond hissing.
November 2024 — Brake pedal sank to the floor. The car died coming out of a junction.
Dec 2024 – Jan 2025 — Brake lines flushed. Rotors and pads replaced.
September 2025 — Steering rack knocking. Seat ticking. Dashboard rattling.
October–December 2025 — Steering rack replaced. Clock spring replaced. Steering became asymmetrical. Brakes started screeching again. Steering still produce knock sound
January 2026 — Proton emailed to say they would no longer entertain my case as all of those are within the specs
April 2026 — I won my Tribunal case. Proton was ordered to repair the car within 14 days.
April–July 2026 — Instead, I waited. Proton said they were waiting on parts. Two months passed before any repair happened.
July 2026 — Steering rack and engine mounting finally replaced. I collected the car with worse problems than before — heavier cabin and floor vibration, and the steering knock now came more often and hit harder than it ever had before the repair. I was told the new engine mount just needed to "break in."
August 2026 — Proton HQ inspected the car. Their own service team confirmed there is vibration on the floorbase. Their explanation? Tyres. ~20% tread left. No further diagnosis until I replaced them.
September 2026 — I replaced two tyres with premium Continental UX7s, at my own expense.
The vibration is still there.
The floor still vibrates. The steering still knocks — more often, and harder, than before July. The dashboard still rattles.
I know how a 3-cylinder engine with a 7DCT feels — it's a different character to a 4-cylinder, and that's never been my complaint. I drove within what I'd call normal tolerance for months before the replacement. The vibration and the worsened knocking I'm describing started only after Proton replaced the steering rack and engine mounting in July 2026.
31 service centre visits.
2 Tribunal sessions.
30+ hours of phone calls.
Countless emails, holidays, and days off — days I could have spent with my newborn and my toddler instead of standing in a service bay.
I'm not asking for a 4-cylinder driving experience. I'm asking Proton to fix my car properly, in one go, so I don't have to keep giving up family time and off days chasing a repair that should have been done right the first time.
Every date, email, invoice, and the Tribunal award referenced here is on record.
Two years in. Still the same nightmare.
I am tired – both physically and mentally. I am worried that I could develop a mental illness on this.
Every single item on this list needed a fight of its own — just to be acknowledged, let alone fixed:
Brake screeching (solved) — Called "normal." I drove my brand-new car to any eatery with people staring at the noise. I had to keep appealing before they agreed to replace it. (solved)
Brake pedal sinking + car dying at a junction — I was told that unless the pedal sank during their test drive, they'd need to keep the car for their staff use until it happened again. I went to a different service centre instead — they did a brake bleed. (solved)
Air-cond bubbling noise — Dismissed as "normal expansion." It was loud and constant. It took months of pushing before they agreed to fix it. (solved)
Unexplained "tik-tik" noise — Denied outright. Months of persistence later, they finally traced it to the driver's seat. (solved)
Steering grinding noise — Turned out to be caused by the clock spring replacement, which left the steering asymmetrical between left and right turns. (solved)
Steering asymmetry — More turns to lock left than right. Called "normal" — until I proved the difference against their own demo car. Only then did they run a computer reset, which fixed it. (solved)
Steering knocking noise — They said they couldn't hear it, despite repeated emails with video proof. It only got acknowledged after I insisted the foreman ride in the car with me — and I filmed him hearing it himself. (Pending)
Floorbase vibration — Blamed on tyre wear, 20% tread remaining, at just over 17,000km. I replaced the tyres with Continental UX7s. It fixed nothing. (Pending)
I am sharing my experience and the issues with my car not with the intention of blaming, attacking, or pointing fingers at Proton or any individual.
My main purpose is simply to seek opinions, suggestions, and possible solutions from the community so that I can hopefully identify and resolve the problem properly and permanently in one go.
As the vehicle is still under warranty, I have been advised to avoid carrying out repairs or diagnosis at outside workshops, as doing so may potentially affect my warranty coverage. Therefore, I am relying on the authorised service centre and Proton to diagnose and resolve the issue.
