alibseekerz
Fun Poster
- Messages
- 462
- Joined
- Jul 28, 2009
- Messages
- 462
- Reaction score
- 2
- Points
- 15
Requirements
Responsibilities & Duties
•
To apply to this position please send your CV to [email protected], stating the role you are applying for in the email. All applications will be treated confidentially.
- Knowledge of English language
- Excellent spoken and written communication skills required
- Ability to work efficiently under pressure
- Excellent computer skills (Microsoft Excel and Word)
- Knowledge of Meta Trader platforms will be considered an advantage
- Previous experience in similar position will be considered an advantage
- Shift work as and when required
Responsibilities & Duties
•
- Assisting clients worldwide through a live support
- Answering e-mails , assisting with the opening of client accounts, amending existing accounts, maintaining client records and liaising with appropriate departments
- Impeccable telephone etiquette and management
- Handling of Back office queries
- Supporting clients with technical and troubleshooting issues
- Reporting to management
- Dealing with complaints of a varying nature promptly and effectively
- Providing support and troubleshooting on Meta Trader platforms
- Liaising with all departments to resolve issues
- Liaising with the compliance officer regarding complaints and approval of accounts
- Providing all relevant information to clients regarding documents and materials for becoming a client
To apply to this position please send your CV to [email protected], stating the role you are applying for in the email. All applications will be treated confidentially.
