Dear Valued Partner,
Since implementation of the Movement Control Order (MCO) in Malaysia starting 18th March 2020, partners are not able to meet customers for sales activity. Starting from 30th April 2020 until 31st July 2020, TM introduced contactless selling and partners are allowed to approach customers via WhatsApp, Email, SMS & etc instead of going through biometric thumbprint device. With such approach, thumbprint verification of customer is not needed but
Customers will have to pay the advance payment within 10 days after installation completed to avoid service interruption. Service will be suspended on the 11th day if no payment made.
IMPORTANT NOTES:
Customers will need to pay Advance Payment within 10 days of service installation as below:
Malaysian (Consumer Package) - RM 100
Foreigner (Consumer Package) - RM 500
Company (Business Package) - RM 200
** The Advance payment amount will be reflected in 1st bill or 2nd bill customer depend on customer bill cycle.
** Advance payment can be made via:
- JomPAY through internet banking
- 7-Eleven
- TMpoint–Counter and kiosk
CONTACTLESS SELLING PROCEDURE
Upon agreement from customers via WhatsApp, Email, SMS & etc., partners need to collect and verify the required documents as below and upload to Tagter.com-
CONSUMER PACKAGE:
- Digital copy of IC (front & back) or Passport applicant
- Utilities bill (Utilities Bill required if the installation address not same with the address in IC)
- Any confirmation conversation that shows applicant agree to subscribe with partners. Kindly refer to conversation template in Tagter.com
BUSINESS PACKAGE:
- Digital copy of IC (front & back) or Passport owner/BOD
- Business Form (Form 49, 24, 13, SSM cert, Digital SSM certification)
- Utilities bil(if required)
- Authorization letter from particular company (representative)
- Any confirmation conversation that shows applicant agree to subscribe with partners. Kindly refer to conversation template in Tagter.com
DO’S & DONT’S FOR CONTACTLESS SELLING
DO's
a) Copy of i/c & passport must be clear & easy to read.
b) Authorization letter must signed by the applicant/any BOD of company.
c) The conversation must have info such as Customer name, Contact number customer, installation address, billing address and email address customer. Kindly refer to the conversation template in Tagter.com.
d) Conversation capture must be clearly stated that applicant agree to subscribe to any TM services. This conversation must able to be read, understand & see by TM team.
e) TM Authorized Reseller – Agents NEED to do thumbprint of behalf customer.
DONT's
a) Resellers are not allowed to create FB page, Instagram account or any form of digital space to promote selling of unifi service.
b) Key in the wrong email address & contact numbers customer.
Please contact your account manager for more details.
Happy Selling!