SENIOR MANAGER, PROCESS MANAGEMENT & IMPROVEMENT
Location: 2nd Tower, KLCC, Kuala Lumpur W.P., MY
Nationality: MY
Advertised: 0930 [2012-07-25]
:Role Description:
The Senior Manager reports to the Head (HOD) of Corporate ICT Governance (CIG), and is responsible for the management of process, policies and procedures; the continuous improvement of end to end and cross functional processes throughout the company focusing on cost efficiency, effectiveness and simplicity while ensuring customer satisfaction. This is done via referencing and implementation of IT Service Management, ITIL, CMMI-DEV, PMBOK, COBIT and other relevant best practices for company continuous process improvement opportunities.
:Responsibilities:
Core Roles and Responsibility
Strategy & Planning
• Define, design and document processes per standards & guidelines focusing on cost efficiency, effectiveness and simplicity while ensuring customer satisfaction.
• Identify, propose, derive measurement and drive implementation key process performance indicators and supporting end to end value chain delivery.
• Manage International Certification program for the company and conduct process audit and assessment to maintain certification and accreditation status.
• Works with all levels of management to identify strategic/operational objectives and assess the current processes performed within and among functional areas which supports these objectives.
• Facilitates the identification of problem areas and recommends areas as focus for process redesign to promote effective, efficient and economic business practices.
• Provides expertise and facilitation in the planning and management of projects and tasks related to analysis and redesign of business processes.
• Facilitates, trough teams, the research, analysis and documentation of the current business process requirements.
• Identify, propose, derive measurement and drive implementation key process performance indicators and supporting end to end value chain delivery.
• Recognize needs for process improvements, lead in-depth analysis to identify root causes and gaps, and propose tangible & actionable improvement initiatives with solid business case, for approval of process owner/s.
• Drive implementation & communication of key improvement initiatives and responsible on benefits realization.
• Responsible for process re-engineering projects to enhance efficiency; improve productivity; reduce costs and ensure proper controls are in place to manage risks.
• Develop, manage and maintain Process Management framework.
• Strategize Plan, coordinate and lead Implement Process Awareness and other Process competency development programs.
Operational Management
• Manage and update process performance on periodic basis to relevant stakeholders / management.
• Coordinates improvement with service owners to identify improvement opportunities.
• Drive change management requirements from adopting new business practices and processes
• Conduct process audit and assessment to ensure process compliance and maintain certification/accreditation status of existing ISO20000, CMMI-DEV and other accreditations.
• Perform any other relevant tasks assigned by direct manager / supervisor.
Financial Accountabilities
NA
Management Reporting
• Monthly Process Performance Reports and OLA Reports to management and customers
• Provide monthly update Certification Program and Trainings
Monthly Submission and Reporting
• Submit budgeting requirements and monitor utilizations
• Submits the Timesheets twice a month by the dates stipulated by the Company. Monitor Timesheets and resources utilizations for direct reports.
• Submits the Expense Claims to the Department’ Claims Verifier by the date stipulated for expenses incurred for the previous month supported by the original receipts
:Key Competencies:
Personal Attributes
• Strong ability to lead, motivate and direct a working group (technical / functional)
• Strong customer service skills and orientation.
• Experience at working both independently and in a team-oriented, collaborative environment is essential.
• Can conform to shifting priorities in service level strategies, demands, and timelines through sound analytical capabilities.
• Persuasive, encouraging, and diplomatic, with conflict resolution skills.
• Ability to elicit cooperation from a wide variety of sources, internal and external.
• Strong written and oral communication skills.
• Adept at conducting research into service-related issues, best practices, models and methodologies.
• Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
• Good written, oral, and interpersonal communication skills.
• Ability to conduct research Continual Service Management, Business Process Management and other best practices.
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Team-oriented and skilled in working within a collaborative environment.
Knowledge & Experience
• 15 years direct work experience in a process management capacity, including business process management capacity, with senior project management capacity, internal auditing and quality assurance background.
• Experience in developing and deploying organization policies, procedures and processes via referencing and implementation of IT Service Management, ITIL, CMMI-DEV, PMBOK, COBIT and other relevant best practices for company continuous process improvement opportunities.
• Solid working knowledge of current IT technologies, especially on tools and technologies relating to ITSM, CMMI, Governance and Process compliance
• Excellent project management skills are essential.
:Qualification:
Education Required
• Minimum B. in IT; B. Science In Computing; B. In Engineering; B. Tech. Mgmt; Master in Tech Mgmt; Master of Science in Computing
Professional Certification
• ITIL Foundation v2 or v3 Certified.
• Practitioner or Service Manager Level ITIL Certification preferred.
• PMP, ISO 20000 Lead Auditor or COBiT Certified and Six Sigma Greenbelt or TQM certification is an asset.
Interested? Please submit your resume to me via
E-mail: [email protected]
Fax: +(603) 55100875
Location: 2nd Tower, KLCC, Kuala Lumpur W.P., MY
Nationality: MY
Advertised: 0930 [2012-07-25]
:Role Description:
The Senior Manager reports to the Head (HOD) of Corporate ICT Governance (CIG), and is responsible for the management of process, policies and procedures; the continuous improvement of end to end and cross functional processes throughout the company focusing on cost efficiency, effectiveness and simplicity while ensuring customer satisfaction. This is done via referencing and implementation of IT Service Management, ITIL, CMMI-DEV, PMBOK, COBIT and other relevant best practices for company continuous process improvement opportunities.
:Responsibilities:
Core Roles and Responsibility
Strategy & Planning
• Define, design and document processes per standards & guidelines focusing on cost efficiency, effectiveness and simplicity while ensuring customer satisfaction.
• Identify, propose, derive measurement and drive implementation key process performance indicators and supporting end to end value chain delivery.
• Manage International Certification program for the company and conduct process audit and assessment to maintain certification and accreditation status.
• Works with all levels of management to identify strategic/operational objectives and assess the current processes performed within and among functional areas which supports these objectives.
• Facilitates the identification of problem areas and recommends areas as focus for process redesign to promote effective, efficient and economic business practices.
• Provides expertise and facilitation in the planning and management of projects and tasks related to analysis and redesign of business processes.
• Facilitates, trough teams, the research, analysis and documentation of the current business process requirements.
• Identify, propose, derive measurement and drive implementation key process performance indicators and supporting end to end value chain delivery.
• Recognize needs for process improvements, lead in-depth analysis to identify root causes and gaps, and propose tangible & actionable improvement initiatives with solid business case, for approval of process owner/s.
• Drive implementation & communication of key improvement initiatives and responsible on benefits realization.
• Responsible for process re-engineering projects to enhance efficiency; improve productivity; reduce costs and ensure proper controls are in place to manage risks.
• Develop, manage and maintain Process Management framework.
• Strategize Plan, coordinate and lead Implement Process Awareness and other Process competency development programs.
Operational Management
• Manage and update process performance on periodic basis to relevant stakeholders / management.
• Coordinates improvement with service owners to identify improvement opportunities.
• Drive change management requirements from adopting new business practices and processes
• Conduct process audit and assessment to ensure process compliance and maintain certification/accreditation status of existing ISO20000, CMMI-DEV and other accreditations.
• Perform any other relevant tasks assigned by direct manager / supervisor.
Financial Accountabilities
NA
Management Reporting
• Monthly Process Performance Reports and OLA Reports to management and customers
• Provide monthly update Certification Program and Trainings
Monthly Submission and Reporting
• Submit budgeting requirements and monitor utilizations
• Submits the Timesheets twice a month by the dates stipulated by the Company. Monitor Timesheets and resources utilizations for direct reports.
• Submits the Expense Claims to the Department’ Claims Verifier by the date stipulated for expenses incurred for the previous month supported by the original receipts
:Key Competencies:
Personal Attributes
• Strong ability to lead, motivate and direct a working group (technical / functional)
• Strong customer service skills and orientation.
• Experience at working both independently and in a team-oriented, collaborative environment is essential.
• Can conform to shifting priorities in service level strategies, demands, and timelines through sound analytical capabilities.
• Persuasive, encouraging, and diplomatic, with conflict resolution skills.
• Ability to elicit cooperation from a wide variety of sources, internal and external.
• Strong written and oral communication skills.
• Adept at conducting research into service-related issues, best practices, models and methodologies.
• Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
• Good written, oral, and interpersonal communication skills.
• Ability to conduct research Continual Service Management, Business Process Management and other best practices.
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Team-oriented and skilled in working within a collaborative environment.
Knowledge & Experience
• 15 years direct work experience in a process management capacity, including business process management capacity, with senior project management capacity, internal auditing and quality assurance background.
• Experience in developing and deploying organization policies, procedures and processes via referencing and implementation of IT Service Management, ITIL, CMMI-DEV, PMBOK, COBIT and other relevant best practices for company continuous process improvement opportunities.
• Solid working knowledge of current IT technologies, especially on tools and technologies relating to ITSM, CMMI, Governance and Process compliance
• Excellent project management skills are essential.
:Qualification:
Education Required
• Minimum B. in IT; B. Science In Computing; B. In Engineering; B. Tech. Mgmt; Master in Tech Mgmt; Master of Science in Computing
Professional Certification
• ITIL Foundation v2 or v3 Certified.
• Practitioner or Service Manager Level ITIL Certification preferred.
• PMP, ISO 20000 Lead Auditor or COBiT Certified and Six Sigma Greenbelt or TQM certification is an asset.
Interested? Please submit your resume to me via
E-mail: [email protected]
Fax: +(603) 55100875