SENIOR MANAGER, NETWORK SERVICES
Location: 2nd Tower, KLCC, Kuala Lumpur W.P., MY
Nationality: MY
Advertised: 1710 [2012-07-24]
:Role Description:
-To lead a team in managing the enterprise network services and ensure it meets the business demands and service levels. The position reports to the Head of Operations & Infrastructure Support Services department.
:Responsibilities:
Core Roles and Responsibilities
- Direct and co-ordinate the day to day operations and management of the Networks Services Unit which covers LAN & WAN Network Operations, Network Security and Voice & Cabling Operations
- Responsible for the overall performance and availability of network operations and management as per defined SLAs/OLAs
- Monitors and reports the appropriate metrics to measure network performance and availability
- To identify gaps, lessons learnt and carry out continuous improvement of our strategy development frameworks, processes, methods, tools which are aligned with innovative and leading best practices
- Evaluate and analyze current network infrastructure and identify technologies for improvement
- Manage projects designed to improve security, scalability and reliability of the overall network environment
- Ensure all activities comply to audit requirements
- Ensure documentation of the current network infrastructure is up to date
- Responsible for Vendor Service Performance Management with relevant vendors/service providers
- Provide technical consultancy support and recommendations for technical proposals, bid documents, evaluations and SLA crafting exercise
- Manage, motivate, coach and supervise the unit in their functional roles
- Plan, manage and execute manpower planning, training and development requirements for the unit
- Manage the effective co-ordination and execution of network management, ensuring it complies to standards and best practices
- Evaluate and implement network operations & management tools, processes and controls to meet requirements and changing demands
- To highlight opportunities or challenges that will impact the achievement of the company’s strategies and plans based and recommendations on enhanced strategies and plans
- Undertake appropriate complementary assignment identified by management from time to time
Management Reporting
- Monitor and report business, people (staffing, development and attrition), contractual (SLAs/OLAs) , financial performance metrics and status report for network management services
- To provide reports as requested by management from time to time
Monthly Submission and Reporting
- Execute the unit’s periodic (weekly/ monthly/ quarterly) process of reporting on network management and performance metrics, reconciling these performance metrics with action plans
:Qualification & Competencies:
- A minimum of the (10) years’ work experience with a minimum of five (5) years’ senior manager level experience in leading and managing network operations & management and its related areas
- Bachelor’s Degree in information technology engineering or its equivalent from a top university. MBA from a top university is advantageous
- This is a specialist position and candidate must possess in depth experience and competencies in network operations & management
- Strong technical background and in-depth knowledge of LAN/WAN, voice communication and network security products
- Must have relevant networking/security certifications such as CCNA, CCNP, CISSP, CCIP, CCSP, CCIE
- IT Industry Certifications such as ITIL or other IT Service Management (COBIT, ISO, etc.) preferred
- Experience in managing mission critical support staff and 24x7 operations
- Must be able to accommodate a flexible work schedule that may include outside normal business hours as required
- Excellent leadership skills, strategic thinker with highly analytical and flexible problem solving approach
- Thrive under pressure, highly adaptable, enjoy problem solving and working in a dynamic work environment
- Must have excellent oral and written communication skills to effectively interact with staff, internal/external customers and vendors
- Excellent presentation skills
Interested? Please submit your resume to me via
E-mail: [email protected]
Fax: +(603) 55100875
Location: 2nd Tower, KLCC, Kuala Lumpur W.P., MY
Nationality: MY
Advertised: 1710 [2012-07-24]
:Role Description:
-To lead a team in managing the enterprise network services and ensure it meets the business demands and service levels. The position reports to the Head of Operations & Infrastructure Support Services department.
:Responsibilities:
Core Roles and Responsibilities
- Direct and co-ordinate the day to day operations and management of the Networks Services Unit which covers LAN & WAN Network Operations, Network Security and Voice & Cabling Operations
- Responsible for the overall performance and availability of network operations and management as per defined SLAs/OLAs
- Monitors and reports the appropriate metrics to measure network performance and availability
- To identify gaps, lessons learnt and carry out continuous improvement of our strategy development frameworks, processes, methods, tools which are aligned with innovative and leading best practices
- Evaluate and analyze current network infrastructure and identify technologies for improvement
- Manage projects designed to improve security, scalability and reliability of the overall network environment
- Ensure all activities comply to audit requirements
- Ensure documentation of the current network infrastructure is up to date
- Responsible for Vendor Service Performance Management with relevant vendors/service providers
- Provide technical consultancy support and recommendations for technical proposals, bid documents, evaluations and SLA crafting exercise
- Manage, motivate, coach and supervise the unit in their functional roles
- Plan, manage and execute manpower planning, training and development requirements for the unit
- Manage the effective co-ordination and execution of network management, ensuring it complies to standards and best practices
- Evaluate and implement network operations & management tools, processes and controls to meet requirements and changing demands
- To highlight opportunities or challenges that will impact the achievement of the company’s strategies and plans based and recommendations on enhanced strategies and plans
- Undertake appropriate complementary assignment identified by management from time to time
Management Reporting
- Monitor and report business, people (staffing, development and attrition), contractual (SLAs/OLAs) , financial performance metrics and status report for network management services
- To provide reports as requested by management from time to time
Monthly Submission and Reporting
- Execute the unit’s periodic (weekly/ monthly/ quarterly) process of reporting on network management and performance metrics, reconciling these performance metrics with action plans
:Qualification & Competencies:
- A minimum of the (10) years’ work experience with a minimum of five (5) years’ senior manager level experience in leading and managing network operations & management and its related areas
- Bachelor’s Degree in information technology engineering or its equivalent from a top university. MBA from a top university is advantageous
- This is a specialist position and candidate must possess in depth experience and competencies in network operations & management
- Strong technical background and in-depth knowledge of LAN/WAN, voice communication and network security products
- Must have relevant networking/security certifications such as CCNA, CCNP, CISSP, CCIP, CCSP, CCIE
- IT Industry Certifications such as ITIL or other IT Service Management (COBIT, ISO, etc.) preferred
- Experience in managing mission critical support staff and 24x7 operations
- Must be able to accommodate a flexible work schedule that may include outside normal business hours as required
- Excellent leadership skills, strategic thinker with highly analytical and flexible problem solving approach
- Thrive under pressure, highly adaptable, enjoy problem solving and working in a dynamic work environment
- Must have excellent oral and written communication skills to effectively interact with staff, internal/external customers and vendors
- Excellent presentation skills
Interested? Please submit your resume to me via
E-mail: [email protected]
Fax: +(603) 55100875
