Downtime 22-12-2005
1. This afternoon we developed a problem with the user table in the grandhits database, and for some reason the current backup files where missing the same table, so I was forced to restore this particular table with a backup from midnight 12/18.
2. Fortunately the rest of the tables were unaffected and are up to date, so all of your monthly stats and recent upgrade history is still in tact. The problem is with 2 critical variables that are stored in the user table, one being your cash balance and the other your current member level.
3. All of this can be fixed rather easily, once our programmer checks in later tonight I will have him code what is necessary to update your member levels and then I can credit each days surfing until we are up to date again.
4. One thing that was lost was the information of approximately 600 new members account#'s 22512 and up they will need to login with (this is just an example, you will need to use your actual member #)
[email protected] with the password being 29345
One more time, if my member# is 29345 i would need to login with the
email:
[email protected]
password: 29345
When you are able to login (should be sometime within the next couple hours) you will need to update your account details
Once again this is only for new accounts created within the last 4 days everyone else should be able to login as normal
5. Within the next couple of hours I will reopen the site so that you may login and check your accounts, you will then be able to see what I am talking about if you recently upgraded, your upgrade will show in the history but your member level will not reflect these upgrades yet also your cash balance will not be current yet.
Both surfing and upgrading / compounding will be disabled until the repairs are complete
6. Also there were approximately 500 cashouts processed during the last few days these will show in the history but will still need to be deducted from your cash balances, this is done very similarly to the upgrades as all of the information is in the cashout history table
7. Finally I would like to apoligize for the downtime, we will be back up and running as soon as it is possible
Thanks for your cooperation