FXcast Account Services
2.1. How can I deposit funds to my account?
When you have opened an account
https://fxcast.com/Open_Account.php and provided all necessary information
https://fxcast.com/verification.php you will have a member status. Then you are able to use our payment options
http://fxcast.com/Payment_Options.php. You have to define your payment account details here
https://fxcast.com/payments.php and then you must deposit your funds here:
https://fxcast.com/fund.php. Using an electronic payment system your fund will be booked within the same day into your trading platform account. Bank wires need the normal bank wire timeframes (2 to 10 working days occur) and a processing time of 24 hours four our service. Our service team works on establishing more payment systems for your comfort.
2.2. Where can I see my account information
All account information you have ever maintained you will find in our protected members area
https://fxcast.com/payments.php after successful login.
2.3. Where can I see my billing transactions?
You will find your billing transactions - deposits and withdrawals - in your trading platform for each account under the Tab history. In FXcast Pro you will see it in the Terminal-History tab.
2.4. How can I change my contact information?
On our website under
https://fxcast.com/edit.php you can change your membership details after successful login.
2.5. I forgot my password. What should I do?
Please open our website under
http://fxcast.com. You will find the link "forgot password?" right below the login field. Enter your email address into the upcoming dialog box and push the send button. You will find your password in your email account. Please use your password carefully and change it from time to time to avoid any abuse. FXcast does not take over any guarantee or does not accept any claim for compensation in any case of abuse of your login data.
2.6. How can I change my membership password?
Login to our member's area and change your password under
https://fxcast.com/change.php.
2.7. How can I withdraw my funds?
Login to our member's area and click on
https://fxcast.com/withdrawal.php. If you have made deposits you will see the option to withdraw funds. Please have in mind that withdrawals can only be done to accounts where they have come from. And of course before any withdrawal you must have full membership - this means we have verified your documents. Your requested withdrawals are checked against the open positions and margin requirements in your account. Most payment systems allow a fast booking from your trading account to your electronic payment account. Bank wire requests last 24 hours for our execution plus the normal bank wire periods of time.
2.8. The website of my E-currency account does not open. What shall I do?
If your transaction is not successful or your internet provider blocks the addresses of a Payment Provider please send your deposit directly from your Internet Payment Account and include your Trading Account Login Number and your name as Memo. This is not valid for E*Gold
2.9. I have a demo account already - how do I open a real account?
You only have to enter the membership area and then select
https://fxcast.com/manage.php and open a real account. Complete all personal details, payment details, verification documents and then start the deposit from our website
https://fxcast.com/fund.php.
2.10. I have entered my E*Gold account - but I do not see this payment account when I try to deposit my funds.
This happens sometimes. Log out from your membership area and delete all cookies in your browser. Then close the browser and login again and you will see the new payment account in Deposit Funds.
2.11. How do I send money by wire transfer?
Wire transfer is available for deposits starting with 100USD respectively 100EUR. First you must enter your exact bank account data in your membership area
https://fxcast.com/payments.php. Missing data is available from your bank. Of course your full membership is mandatory for this size of deposit. Then you can deposit funds by selecting your bank account
https://fxcast.com/fund.php. When you have pushed the button next>> your transaction is done and you will receive our bank account data by email. After you have made your bank transfer you will be notified when your money arrives on our account.
http://fxcast.com/The_Bank_Wire_Process.php
2.12. How do I withdraw money to my bank account?
You enter your membership area and select the withdrawal item. You select your bank account and withdraw the amount you like. Take care that your available margin covers the withdrawal, otherwise it will be rejected. Then you must await the amount in your bank account. We need 24 hours to execute the withdrawal, banks need normally 2 to 5 working days for transfer to your account.
2.13. I have used Webmoney for my withdrawal. Where do I find the protection code?
You must enter the membership area and select Payments History. Then you find the protection code in the details of your transaction.
2.14. I have paid with E-Gold - can I withdraw to my Liberty Reserve or bank account?
No way - we are no exchange service and will only send money to the account where it came from.
2.15. I have paid directly without funding the account from your website. What can I do?
You must send us your transfer batch number form the payment plus a screenshot from your e-currency account. If we have to search for your payment without those details we will bill you with 20USD fee for our effort. We ask you urgently to start the payment process always here:
https://fxcast.com/fund.php.
2.16. I have paid with e-currency but the money is not in my account?
If you have done all correctly then all payments and withdrawals have to be checked by Compliance Departement due to our strict regulations and commitment to international banking standards. Execution of payments and bookings are done during our working hours Monday to Friday
2.17. You say that E*Gold is a risk. Why?
E*Gold makes problems in dealing with a lot of merchants and other services, and also private customers. You may have noticed that if you read the daily press. To protect your investment we do not recommend E*Gold but we offer this option. Please have in mind that E*Gold accounts can be frozen at any time as you may read in many forums. FXcast cannot guarantee this service.
2.18. How can I pay with my Credit Card?
You must have a full membership to pay with Credit Card. Then simply go to Manage Payments in your membership area and follow the guidelines there. Read carefully all the text. CC payments are only available in USD.
2.19. What documents do you require for real account opening?
Find all our requirements for opening a real account here:
http://fxcast.com/Payment_Policy.php
2.20. Why do you have so strict rules for customer documents?
We are often asked why we use these strict rules for customer documents (mainly from Far Eastern countries) as other brokers often accept account openings with ID cards only. Our answer: Brokerage means dealing with money of customers - this involves responsibility, seriousity and absolute reliability as it should be standard in financial business. Customers ask us for security of their funds, if we are a serious broker and other important questions. It is of outmost importance for us that we follow international established rules for identifying customers in financial business. The business practices of other Brokers cannot be a guideline for our business. Some of the biggest brokers are already sued by their regulation authorities for having violated these international rules. We are not able to make local agreements for documentation.
2.21. Can I open more than 1 real account with you?
Yes - if you have reached a full membership you may open as many accounts as you want and fund them separately. Otherwise only 1 real account is possible.
2.22. How do I change my trading account password?
Due to security requirements and fraud trials with customer accounts FXcast has decided to lock platform passwords. If you think that you have to change the account password send us a request to
[email protected] and attach any scanned ID document which you have already uploaded. If you did not send verification documents until now you have to upload them first and await your verification. Always keep your Password and Login in a safe location! FXcast is not responsible for stolen or hacked access data!
