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Important Announcement: Dear Valued Members, as many of you know we have been warning all members for months about the dangers of using easy to guess passwords, sharing passwords, using unsecure internet connections, etc. but many members are still doing such things. As a result, we still have too many reports of theft from accounts because thieves were able to obtain someone's password due to member's own negligence and if they obtained the password, they were also able to perform an e-wallet transfer (theft). In order to put an end to this, we have decided to require members use their AUTHENTICATION ID (National ID or Passport Number as entered during registration) whenever performing any transactions in our system.
The result is a safer system! If someone obtains a password, they still will not be able to move any money. Since November 29th, we have been requiring all members enter a real and legitimate Authentication ID into the Registration Form. Therefore, the only members that should not know that now are those registered BEFORE November 29th ... or members that used fake information and now forgot what they used.
Here is how you can help:
1. Always register accounts using REAL information. Do not put in fake information into the Authentication ID field and then ask us to change it later.
2. Do not share your National ID or Passport number with anyone -- remember, Password + Authentication ID will allow someone to transfer e-wallet funds.
3. Protect your EAI account as vigilantly as you would your own bank account. If money is stolen from your account, it cannot be recovered.
If you are having trouble:
If you registered the account yourself, try different styles of ID. For example: abc123456 vs. abc-123-456. Sometimes members forget what style they used. If someone registered the account for you, contact that person and find out what they used during registration. If you still cannot remember and need our help to update it, then write to
[email protected] making sure to provide us with your Member ID, Passport/National ID, and that request must come from your email in this account. (In other words, if you are thief attempting to ask us to change someone's Authentication ID -- forget about it!). Please allow a few hours for us to change this information since we have thousands of emails every day.
Thank you for your cooperation!
