March 22, 2007 545pm London Time
Dear Valued Members: First, we would like to sincerely apologize for the long delays in answering customer service emails in the last two weeks. It is our intention to answer every email that comes in. Honestly, our customer service team has been doing its very best to answer thousands of emails each day. Those of you who have received email responses already know this. We have been experiencing very heavy incoming emails mainly because of two issues:
1. Members have put in the wrong country in their profile and therefore are having problems with e-wallet transfers. We have been helping members to change their member profile.
2. Members are inquiring about e-wallet withdrawals. In the past, if we had any banking problem with a withdrawal, we have retained the e-wallet withdrawals while we attempt to solve the problems. Sometimes this takes a long time and members feel uneasy about the delay. So, we have decided on a new policy. If we cannot processes a withdrawal for any reason, we will immediately return the funds to the e-wallet so that members can still maintain control of their funds. If you have sent us emails regarding your withdrawal, please check your e-wallet again in 24 hours and you will see the funds returned to your e-wallet. We know many of you will be very happy about this news!
Remember always: promote EAI ethically and always be honest about the risk and the rewards. Best of success to all of you!
Thank you for supporting EAI!
masih ade harapan untuk semua...heee
