March 7, 2007 1120 am London Time
Dear Valued Members: Based upon the emails being sent into Support, it seems there are a large number of members that did not correctly enter their email address during registration. As a result, these people cannot quickly update their own profile or their Authentication ID. We have decided to allow more time for this to be done. All members will have 30 days to update any email addresses that are not correct. So as of now you can continue using your PASSWORD as usual to Authenticate.
To change your profile details:
1. Log in
2. Go to View Member Profile
3. Enter the Authentication ID exactly as in your National ID or Passport (All members who registered after November 29th were already asked to provide this at registration and you should already know what this is)
4. Change any details you want -- including email address and password
5. Click Save
6. On next page, enter the OLD password (the password you used to log in right now)
7. Click Authenticate
If you cannot Authenticate (Step 7), then please go to "Change My Authentication ID" and follow the instructions there. If you no longer have access to the registered email address, then we will need to see a full color digital photo or full color scan of your National ID or passport.
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