Closed dah Settle

[biskutmerry]

dah report dah tapi jawapan dia berlainan dia bagi macam ni ke nak settle masalah?
apa yang dia jawab balance itu apa
equity itu apa?
demmm

jap saya bagi masa chat dengan supporter

 

[biskutmerry]

PERBUALAN DENGAN SUPPORTER

Support manager 12
For you to connect operator Support manager 12
Hello. How can I help you?

[You:]
00:28
You:
ok want to report here
i got problem
when i open position
and profit ve+
i close manual profit
but my balance become less

[Support manager 12]
00:29
Support manager 12
Please specify your question.

[You:]
00:29
You:
dont know why
ok
my question is
Why when i close profit Positive +ve my balance become less?
example 112 USD become 108 USD
at Profit say there 116 USD

[Support manager 12]
00:31
Support manager 12
Balance is your passive amount that you do not use for trading yet.

[You:]
00:32
You:
and equity also
why can be like dat?
i dont understand
can tell in detail more?

[Support manager 12]
00:33
Support manager 12
Equity is your total amount

[You:]
00:33
You:
ok here i give detail example what happen
balance is 3196.50
equity dat time is 3197.50
but when close profit balance drop back 3196.50

[Support manager 12]
00:35
Support manager 12
Balance – the total financial result of all fully executed transactions and *deposits/withdrawals to/from an account.

[You:]
00:38
You:
dont understand
ooooo
ok

[Support manager 12]
00:38
Support manager 12
Balance and Equity is different.

[You:]
00:39
You:
my balance is 3196.50 now
just now 11.30PM malaysia time
i open position
equity become 3197.50 ve+
but when i close manual
balance become less
dats my problem

[Support manager 12]
00:41
Support manager 12
Balance - total financial result of the completely finished transactions *and non-trading operations on the trading account.
Equity - the present account balance, calculated according to the formula: *balance + floating profit - floating loss.

 

[Jeb]

haaaa salah tu

open price 3803 close atas lagi dari tu tapi tengok-tengok dia close kat 3795 bile masa plak price drop kat situ padahal masa close tu atas lagi dari 3803 tu

berdasarkan ss yg saya tgk mmg takdak masalah post kedua tu.cuba tuan tgk kat journal kot2 ada close price yg sebetulnya?

kalau tuan mention saja tuan close atas dari tu mmg tak dapat buat apa2 la.sapa2 pun boleh cakap mcm tu

saya dah check dalam mt4 takde lebih dari 8 pips tuk op pada 3803 pada masa 18:49 melainkan kurang dari 8 pips selepas itu.

 

[Jeb]

entah la xtau nape tibe2 jadi 3795 padahal close atas lagi dari 3803

close atas dari 3803 tu berapa?

 

[biskutmerry]

apa yang dia jawab dia terangkan pasal maksud balance dan equity benda tu lame dah tau

 

[biskutmerry]

close at 3814

 

[biskutmerry]

xpelah xnak timbul isu2 lagi senang cite tukar broker
close case

 

[PaRaNoRMaL]

heheheeh.... sapo nak jawap???

acc eurica cent kalau tak silap aku dia pakai 5digit in system walaupon tulis kat price tu 4 digit... so kalau 5 digit spread tak tetap dan sentiasa berubah... then kalau tak silap aku spread ditolak selepas closed trade... macam trade di crude oil... takde spread tapi bila closed pada 0 tetap minus.....
so memane ib kalau boleh tolong jelasin masalah ini... mungkin aku salah....bg aku kalau taknak masalah camni kene guna acc std USD aje...takde masalah camni .....

closed below 2minit juga satu isu dalam rules insta huhuhuhu ))

 

[Jeb]

close at 3814

mcm mana pulak boleh 3814 padahal sy tgk highest pada 3808 saja pada masa sekitar tersebut?

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[epit84]

aku pun tak paham apa yang tt tanya support tu...support pun pening apa yg tt tanya dia...hahaha aku rasa kes ni terjadi sbb tt close time mt4 tt lambat dr time sebenarnya...mmg pada mt4 tt pada harga yg tt nak cloce tapi pada hakikat die price dah lain...makna kata mt4 tt lembab seminit dua dr time semasa...selalu2 la cek time mt4 tt dgn time semasa...takut server lembab die akan lari tune...jgn tertipu kat situ