A'kum En Renking,
Saya bekas agen AIA, ada kaitan dng AIG jugak la. Tp dah agak lama tinggalkn insuran ni, sbb skrg buat real estate.
Ok pandangan saya, alternative yg u blh cuba
1) standbykan perkara2 berikut (dr side insuran): buku polisi insuran; no. polisi ins.; nama pelan & particularnya; kad medikal (jika ada)
2) standbykan perkara2 berikut (dr side hospital): resit hospital (sebaik2nya yg original) kalau yg original dah digunakan utk claim yg lain, standby yg salinan, mesti nyatakan in detail berapa lama u admitted & pecahan harga2 bil e.g. caj bilik, ubat, OT etc.; laporan hospital (jika dah buat. klau belum jgn buat dulu. Tunggu arahan pihak insuran sbb med. report kena byar); pengesahan sykt yg u ambik cuti (specifickan tarikh, ini utk menguatkan & mempercepatkn proses - optional); MC (sijil cuti sakit)
3) selain dr u turun ke HQ directly, mungkin u blh telefon hotline dulu. Previously at AIA they hv hotline for policy holders. So u blh call & check the prosedur for claim & necessary doc. required. Maybe for AIG ada gak, sorry i'm not sure. Try surf this w/site (
http://www.aig.com.my/) under personal accident or this link for claim procedure (
http://www.aig.com.my/product.jsp?id=500)
4) tp yg PALING penting adalah utk u verified with them whether polisi yg u beli tu cover ur accident or not. Sepatutnya all PA cover injury from playing games like soccer except for professional player, not covered. they need to buy special plan. Time ni lah its gd to hv personal service by agents coz they should able to explain in detail e coverages & scope of the ins. plan yg u beli. But its ok, its not ur fault, u don't know right. So lebih berhati2 in future k.
5) then u check also with AIG, klau ur company dah settle e hospital bil, what other benefit u can claim. Of course u x blh claim bil hosp. lg sbb insuran bukan utk membuat keuntungan tp utk recover e losses. Kekadang ada plan yg u blh dpt duit elaun harian bila u admitted in hospital. So be truth with them n just ask them.
6) So i think its gd for u to check e website, try find out e policy holder hotline or just call e HQ, talk to them to verify your situation, before u pegi terus ke sana. I think this is smarter move, jimat masa & minyak.
Without prejudice/bias, but from my experience last time, AIA or AIG agak lenient for accident claim but provided its covered under e plan u bought. Normally dia akan proses cepat bila doc. complete & suppose x byk songeh. Remember to use ur right as pengguna.
So actually u hv made a right move to buy insuran bcoz u think about e future & u beringat sebelum terkena. Its a gd choice, congrats! Tp mungkin caranya saje yg terbabas sikit

So harap u jgn ada buruk sangka tentang insuran plak sbb insuran ni bagus. Jgn lepas ni xnak beli insuran terus sbb u yg akan rugi. Lebih ramai org yg dpt claim insuran ni sebenarnya, berjuta-juta ringgit sykt insuran byar kat polisi holder setiap bulan. Baik for claims or matured policies. Tp tak kecoh2 sebab takut nanti org mintak duit claim tu sikit, hahahah....
So hopefully my suggestions ni helps ok. Wish u all e best & hopefully u will recover well & fast. Kena redha dng kesakitan/kecederaan yg kita terima tu ye sbb itu semua dpt menghilangkan dosa2 kita pd Allah. Adios! Wassalamualaikum wbt