Admin & Inbound Manager

[linachristina]

Job Description

• To manage and monitor the inbound and administration for MY team in

collections hub Inbound

• manage the Malaysia Inbound team to achieve an acceptable abandon rate.

• to ensure minimize justified complaint from customers.

• to escalate any system or process irregularities that may have noted during day

to day activities

• to ensure all customer correspondences are responded or acted upon within

turnaround time

• to ensure all incoming enquires for collections customers, contact center and

branches are attendee within the turnaround time by MY Inbound

• supervise and develop direct reportees in a manner to enable them to take on

higher responsibilities

Administrative

• timely submission of all reports

• review and submit all pre-charged off TD waiver

• proper monitoring of staff annual leave and medical leave

• routing of account for refund and release letter for all full settled accounts

• compilation and track the Loyalty Manager to ensure all cases are closed within

the TAT

• handling of company documentation appropriately - always observe in

accordance to compliance i.e. confidentiality and secrecy

• manage and ensure that all administration are handle in an orderly and effective

manner

Ad hoc

• to support and assist in any other assignment given by other managers/head

from internal and external department

Qualifications & Skills

• Candidate must possess at least a Primary/Secondary School/SPM/"O"

Level, Diploma, Advanced/Higher/Graduate Diploma, Business Studies/

Administration/Management, Finance/Accountancy/Banking or equivalent.

• Required language(s): English. Ability to converse in Mandarin is an added

advantage.

• At least 3 year(s) of working experience in the related field is required for this

position.

• Preferably Managers specializing in Banking/Financial Services or equivalent.

• Full-Time position(s) available.

Should you need any clarification please call us.


Thanks & Regards,

Amy Andrew
Recruitment Consultant


HP | +6 010 231 3071

E | [email protected]

W | www.ZealousAsiaPacific.com