SOLUTION MANAGER (aka PRACTICE MANAGER)
Location: 2nd Tower, KLCC, Kuala Lumpur W.P., MY
Nationality: MY
Advertised: 1145 [2012-07-25]
:Role Description:
The Solution Manager reports to the Head of Department and has authority and responsibility for the management of a department domain e.g. Business Intelligence, .NET / SharePoint Solutions, etc. The solution manager is fully accountable for own decision and actions, and those of subordinates.
:Responsibilities:
Core Roles and Responsibilities
• Ensures that the delivery of IS systems and services are monitored and maintained to the high levels of quality, standards and operability as defined within negotiated and agreed service level agreements, parameters or contracts.
• Uses negotiating skills and personal presence to represent iPerintis at the highest level both externally and internally, formally and informally, establishing confidence and respect both for the functions represented and as an individual.
• Contributes to policy making at a senior level with respect to the full range of IS matters including strategic planning, hardware and software procurement, staff development and rewards, choice of methods and standards and the marketing and selling of service and products.
• Advises and influences business clients and customers at senior management level regarding the delivery, costs, availability and functionality of services and systems and develops an effective partnership whilst at the same time acting as the ambassador for the service delivery function.
• Ensures that service level agreements, contracts and negotiations with both internal and external IS suppliers are always aimed at meeting the business needs of iPerintis by providing a value for money service in terms of standards, quality, efficiency, safety, performance and cost effectiveness.
• Takes overall responsibility for the financial and staffing aspects of operational management, service and project management as well as the full range of technical considerations involved. Possesses the confidence of the highest level of management in the ability to deliver an efficient and effective service within agreed time and cost constraints.
• Takes responsibility, at a senior level, within an IS service facility/operational environment, for setting targets, monitoring performance, and managing the service in an efficient and effective manner, for a complete department domain.
Financial Accountabilities
• Responsible for the domain’s growth and P&L to include revenue recognition and net profit.
• Proactively works with Business Development and the Customers to sell iPerintis products and services.
Management Reporting
• Reports the domain’s delivery performance, P&L, sales pipeline, process improvement, and people management performance to the Head of Department
:Key Competencies:
• Exhibits senior management and leadership skills.
• Is able to understand, explain and present complex technical ideas to both technical and non-technical audiences at all levels up to the highest in a persuasive and convincing manner.
• Is able to analyze and explain the risks involved in using, or not using, IS solutions to business or organizational problems.
• Exhibits a broad and deep IS knowledge coupled with equivalent knowledge of the activities of those businesses and other organizations that use and exploit IS.
• Is able to understand and communicate the potential impact of emerging technologies on organizations and individuals who use (or may come to use) IS products and services.
• P&L management
• Decision making : making decisions at the appropriate time, taking into account the needs of the situation, priorities, constraints and the availability of necessary information.
• Influence and Persuasion : influencing and persuading others to take a specific course of action when there is no direct line of command or control.
:Qualification:
• 15 to 20 years overall IT work experience of which 7+ years in managing the delivery of large and complex IS products and services
• University Degree in Computer Science, Information Systems, Business Administration or equivalent experience
• MBA preferred
Interested? Please submit your resume to me via
E-mail: [email protected]
Fax: +(603) 55100875
Location: 2nd Tower, KLCC, Kuala Lumpur W.P., MY
Nationality: MY
Advertised: 1145 [2012-07-25]
:Role Description:
The Solution Manager reports to the Head of Department and has authority and responsibility for the management of a department domain e.g. Business Intelligence, .NET / SharePoint Solutions, etc. The solution manager is fully accountable for own decision and actions, and those of subordinates.
:Responsibilities:
Core Roles and Responsibilities
• Ensures that the delivery of IS systems and services are monitored and maintained to the high levels of quality, standards and operability as defined within negotiated and agreed service level agreements, parameters or contracts.
• Uses negotiating skills and personal presence to represent iPerintis at the highest level both externally and internally, formally and informally, establishing confidence and respect both for the functions represented and as an individual.
• Contributes to policy making at a senior level with respect to the full range of IS matters including strategic planning, hardware and software procurement, staff development and rewards, choice of methods and standards and the marketing and selling of service and products.
• Advises and influences business clients and customers at senior management level regarding the delivery, costs, availability and functionality of services and systems and develops an effective partnership whilst at the same time acting as the ambassador for the service delivery function.
• Ensures that service level agreements, contracts and negotiations with both internal and external IS suppliers are always aimed at meeting the business needs of iPerintis by providing a value for money service in terms of standards, quality, efficiency, safety, performance and cost effectiveness.
• Takes overall responsibility for the financial and staffing aspects of operational management, service and project management as well as the full range of technical considerations involved. Possesses the confidence of the highest level of management in the ability to deliver an efficient and effective service within agreed time and cost constraints.
• Takes responsibility, at a senior level, within an IS service facility/operational environment, for setting targets, monitoring performance, and managing the service in an efficient and effective manner, for a complete department domain.
Financial Accountabilities
• Responsible for the domain’s growth and P&L to include revenue recognition and net profit.
• Proactively works with Business Development and the Customers to sell iPerintis products and services.
Management Reporting
• Reports the domain’s delivery performance, P&L, sales pipeline, process improvement, and people management performance to the Head of Department
:Key Competencies:
• Exhibits senior management and leadership skills.
• Is able to understand, explain and present complex technical ideas to both technical and non-technical audiences at all levels up to the highest in a persuasive and convincing manner.
• Is able to analyze and explain the risks involved in using, or not using, IS solutions to business or organizational problems.
• Exhibits a broad and deep IS knowledge coupled with equivalent knowledge of the activities of those businesses and other organizations that use and exploit IS.
• Is able to understand and communicate the potential impact of emerging technologies on organizations and individuals who use (or may come to use) IS products and services.
• P&L management
• Decision making : making decisions at the appropriate time, taking into account the needs of the situation, priorities, constraints and the availability of necessary information.
• Influence and Persuasion : influencing and persuading others to take a specific course of action when there is no direct line of command or control.
:Qualification:
• 15 to 20 years overall IT work experience of which 7+ years in managing the delivery of large and complex IS products and services
• University Degree in Computer Science, Information Systems, Business Administration or equivalent experience
• MBA preferred
Interested? Please submit your resume to me via
E-mail: [email protected]
Fax: +(603) 55100875
