•Handle complaints from customers & provide product advice to customers
•To provide excellent customer service via good phone etiquette and maintain a high level of service and professionalism at all times
•General Technical Trouble-shooting on I.T , Home Appliances, Audio Video product or relevant Helpdesk experience
•Escalation of technical question to 2nd Level Support
•Perform escalation to VOC Supervisor for customer’s service / product feedback (Escalation of complaint cases)
•Work closely with the product specialist(s) to resolve customer product usage issues
•Creating appointment on behalf of customer (In warranty)
•Able to cope well under pressure, a target driven person & must be goal oriented & strong team player
Requirements:
•Minimum SPM/STPM or Diploma/Degree (good to have but not compulsory)
•At least 2-3 years experience in Contact Centre/Helpdesk environment (essential)
•Language proficiency : English, Malay and Mandarin (or any other Chinese dialects)
•Fresh graduates can be considered if attitude and language/spoken is good
•Malaysians only
•Work location : PJ 225
•Work time : 9am – 7pm (Mon to Sun on rotation)
•Package includes Base salary, fixed transport & no lateness allowance (total about RM2100-2200) & OT (base on claim)
•01 year contract with 3 months probation
Interviews happening this week and next week from 11 am. Send in your CV to [email protected] ASAP for interview confirmation.
This position is available immediately.
•To provide excellent customer service via good phone etiquette and maintain a high level of service and professionalism at all times
•General Technical Trouble-shooting on I.T , Home Appliances, Audio Video product or relevant Helpdesk experience
•Escalation of technical question to 2nd Level Support
•Perform escalation to VOC Supervisor for customer’s service / product feedback (Escalation of complaint cases)
•Work closely with the product specialist(s) to resolve customer product usage issues
•Creating appointment on behalf of customer (In warranty)
•Able to cope well under pressure, a target driven person & must be goal oriented & strong team player
Requirements:
•Minimum SPM/STPM or Diploma/Degree (good to have but not compulsory)
•At least 2-3 years experience in Contact Centre/Helpdesk environment (essential)
•Language proficiency : English, Malay and Mandarin (or any other Chinese dialects)
•Fresh graduates can be considered if attitude and language/spoken is good
•Malaysians only
•Work location : PJ 225
•Work time : 9am – 7pm (Mon to Sun on rotation)
•Package includes Base salary, fixed transport & no lateness allowance (total about RM2100-2200) & OT (base on claim)
•01 year contract with 3 months probation
Interviews happening this week and next week from 11 am. Send in your CV to [email protected] ASAP for interview confirmation.
This position is available immediately.
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