refund

This is the post you'll want to find if something ever goes sideways with an exchange. It documents every exception scenario and exactly how CCE Cash resolves it. Read it now so you're prepared. Scenario 1: Fixed-Rate Order Expired What happened: You created a fixed-rate order (rate locked for...

The Root Cause A fixed-rate order locks a specific exchange rate for the exact specified input amount. If a different amount arrives — more or less — the locked rate calculation does not apply to the actual received amount. Resolution Option 1: Continue at Floating Rate The exchange processes...